Appliances of AmericaReviews of appliancesofamerica.com

I had a hard time finding the appliance that I was looking for so when I did find it I looked for the best store to purchase it from and that was Appliances of America. They had the lowest price with the best delivery option. There customer support is superior in the appliance world and there representative, xxxxx xxx xxx, is helpful and friendly and goes above and beyond the being gracious. I look forward to shopping at Appliances of America again (my brother wants to order another appliance for my mother and he looks forward to dealing with AoA). Thank you xxxxx!

The New Jersey Better Business Bureau have an alert on this company and an F rating for good reason. Until recently their company address was a tiny used appliance store. When that game was up they now have an address which appears to be a medical complex. In short, I wish I had researched this company properly before handing over $2059 that I only got back several months later after registering a dispute with my credit card company. Appliances Of America never sent me the item I ordered and never gave me the refund they had promised. There are things I would like to say here that I dare not for fear of having this review deleted just like all the other negative ones this 'company' receives. In short, AVOID, AVOID, AVOID.

Billy was courteous and friendly from the start. Great customer service! He verified my order right away and answered some questions promptly. Seems like they care about their customers and retaining my business.

I'd been searching for a few weeks for the fridge my mom really wanted. She's had a rough few years and this is the kind of thing that would make her happy- not in that big, existential way...but in those small moments throughout the day. You know, each time she has to restock the fridge after a long day. Each time she wants a glass of juice. Each time she eats veggies to try to eat healthier (even though she'd rather have cake). She'll feel that gentle pat on the back from Happiness because her new fridge will have a nice compartment for every category of grocery. It will ensure that her glass of juice is at a refreshiingly cool temperature. And a new fridge will keep her veggies fresh and crisp. Anyway, my mom really wants a fridge. Plus, it's her birthday, so I was going to make a large, large appliance purchase for the first time and spend way too much money for it! So, anyway, after weeks of checking the ever changing online prices for fridges, the prices offered by Appliances for America were significantly lower than most established places. No tax, free shipping... Seemed too good to be true-which made me apprehensive-still does. All these potential scenarios ran through my head: 'Who buys a major appliance from an online company in another state?' 'Wouldn't I feel more comfortable going to a large and cozy big box store, the one less than a mile from home?' 'What if there's a problem with delivery-wouldn't it be easier to deal with said established big box store?' 'Isn't it oddly comforting to buy a fridge from someone wearing a recognizable and familiar uniform, with the recognizable and familiar logos?' 'If something goes awry, don't I want to be able to go down to the store and ask to speak to the manager?' This is where Billy comes in to tell you: 'Don't worry.' Going in, I was very nervous about the potential for disaster, about the potential for some kind of online scam. How could the prices be this much lower? I'll be honest, I'm still a little nervous and will be until that fridge is securely in my mom's kitchen and the ice comes out of it without stalling. This is a big birthday for her and a big purchase for me. I don't want there to be any disappointments just because I wanted to save a few (hundred) bucks. I don't want to potentially have all these hidden and ancillary costs come up that, ultimately, would have ended up costing me just as much, if not more than having gone with the big box. But, this is where Billy comes to the rescue. Billy says everything will be fine. He's not worried... He says it with so much confidence and assurance, I want to believe him. He may not be able to control everything, but I believe he will make it right. He hasn't let me down so far...! Did I mention, he actually returns your calls?! To be clear, this review is not about the fridge itself-which my mom hasn't received yet. Nor is it about the expediency or quality of the delivery and installation-which haven't occurred yet. It's not about how I wish the Appliances of America website had more info that didn't necesitate phone calls to Billy/Customer Service-because the site lacks some critical info (e.g., there's no button to click asking if I needed installation services for the fridge! It also kept spitting back an error message when I tried to complete a purchase!) it's not about the sometimes long wait time or the fact that you might need to leave a message. This review is not about these things. It's about what happens when you actually reach someone to help. This is about what happens when you actually talk to Billy-THE customer service guy. Billy calls you back. Billy wants you to have a pleasant customer service experience. That is really important to him. You get the sense that customer service is an artform to Billy. He does a nice job of breaking down that scary, mysterious online wall. He's friendly and personable. He seems to be the only guy at this place, which can be scary. But, it kinda feels like you're shopping at a mom and pop place-which can be a nice alternative to the aforementioned big box experience. I needed to call him several times because the website inadequately provided information, and he called back each time and would assure me that everything will be fine. When the website would not let the promo code apply, I didn't have to send him a screen shot of the promo code with the date and time that I saw it for them to honor it. He just said, 'OK, done.' This is Customer Service 101. Billy should teach this course. Did I mention, he returns calls! He actually returns calls. This makes all the difference...

First and foremost, reputable sites are hard to find, especially if that site is virtual and a physical location has never been visited. As I am an extremely wary buyer, I am hesitant to make purchases based solely off websites. However, there are always exceptions, and in this instance, it was the sheer number of positive reviews and positive experiences that had me take the chance. For Black Friday, my wife and I purchased a LG Refrigerator LFC22770SB for a fantastic price (obviously, as it was Black Friday). Soon thereafter, after Black Friday was over, I found another refrigerator that I thought would be preferable to the one we purchased. Unfortunately, my assumption only got me in trouble with my wife, who was not as happy with the switch as I thought she would be. Fortunately, I was working with Billy. In all my years purchasing appliances, I never ran across someone who provided such excellent customer service. His eagerness to help and ameliorate my somewhat precarious situation was something I was and am very grateful for. Not only was he extremely responsive to my phone calls and questions, but he was able to switch back to my original purchase at the price purchased. Not only did he honor the original price, he added on an additional service because he wanted me to leave a satisfied customer. In a world where cost-savings and the bottom-line has become the number one priority for businesses, his top-notch customer service, his eagerness to help keep me satisfied, and his ability to resolve issues without feeling like teeth were being pulled was very welcome. To keep it short, I will be coming back to Appliances of America for all future appliance purchases. Thank you Billy!

My wife and I decided we would buy a new refrigerator. We spent countless hours in all at various big box stores waiting for that lone overworked employee to get a few minutes to assist us. Then we finally decided we had enough and would try purchasing online. We accepted the fact there would be little to no customer service, but we were not getting that anyway. Even online our buying experience began to look scary. We took screenshots of the models we liked so we could compare. Within a week we made our decision and went back to those same sites. Just in that short time, prices jumped 7 to 8 hundred dollars for the same item. Must be their Xmas pricing. One site we notice the price did not change, that is Appliances of America. So we called, expecting to get the oh, our webpage pricing is incorrect, but that was not the case. What we got was a friendly voice confirming their webpage price was correct. And of course, we placed our order. We thought we were done. That next day we received a phone call from Billy. He took the time go over our order, re-confirming everything in detail. He answered every question we had about delivery, setup and warranty. Great customer service. We are recommending Appliances of America to our family and friends. Thanks Billy! Your company has definitely earned our 5 star rating.

I found the electric oven that I was looking for on Appliances of America's wbsite and knew that the listed price was too good to be true. But it is not. Speaking with Billy was a pleasure, and I apologize to those customers who had to leave a message as I monopolized his time as he was providing me with personal attention in his delivery of customer service. Billy took my order, verified the information I provided, emailed me the invoice and followed up with a confirmation call. I can not wait until the product arrives. If all goes well, I will not only be a loyal customer, but a walking advertisement as well.

EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT!!!!! Wonderful company, GREAT Customer Service. Highly Recommend. From Now on only buying from Appliances of America!!!!!! Also ABSOLUTELY LOWEST PRICE AVAILABLE from ALL retailers and online sites.