Appliances of AmericaReviews of appliancesofamerica.com

Billy Jackson was the representative that handled my matter. I wanted to confirm that the address was the correct address for shipping my order. He was extremely helpful, and literally called me back within minutes to confirm everything! I have never experienced customer service like this before. He even gave me his extension if I needed to contact him back- never in my almost 44yrs of dealing with customer service, has the representative provided me their extension to contact them back if needed! Thanks Billy for your amazing service!!:)

I was looking for a new Weber grill and came across Appliances of America website. Their prices beat places like Amazon and they had an excellent selection. Ordering was easy and I had great customer service follow up from Billy. Billy ensured my order was shipped timely and he followed up to make sure I had received it and everything was in order. Thanks Appliances of America!!

Over memorial day weekend we decided to purchase a new refrigerator. We did some background checks with consumer reports and customer reviews, and found a fridge that would work for us. We went around to many retail stores all stores were consistant with prices. Buying a big item like this we wanted to make sure we checked out all our options before deciding where to buy the fridge. After going from store to store we decided to look online. Through our online search we found Appliances of America. Appliances of America had by far the best deal on the fridge were wanted. We ended up saving a couple hundred dollars and the customer service review was excellent which was a big selling factor for us. I have been in contact with Appliance of American and their sales representative Billy Jackson. Billy was a great help and answered all of my questions. He was very charming and a pleasure to talk to on the phone. When the time comes to order more appliances I will be calling up Billy at Appliances of America. Thank you Billy Jack, you are a ROCK STAR A very satisfied costumer, Tara Grover

After ordering 3 appliances online from Appliances of America, I decided a couple of days afterwards to contact the company to confirm that they would be able to deliver my purchases to our small town in California. I spoke with the friendly Billy "Jack" and he said that the items would be delivered to L.A.. I told him I didn't have a trailer to pick up the items and he kindly released me from my commitment. Billy was very professional and obviously enjoys taking the time to give great customer service.

I've been extremely patient with the folks at Appliances of America, and I'm not the type who complain easily, but this place is beyond ridiculous. This has got to be the single worst online purchase experience I've ever encountered. You've been warned. I'll let the audit trail speak for itself... 7/23 - order placed for a Viking range hood 8/4 - No status update, contacted customer service and was informed that purchase is a special order and will take 4-6 weeks. Attempted to cancel order. 8/5 - Customer service said they will look into speeding up the process and let me know by 8/7 8/7 - No phone call and could not get through to customer service by phone or email 8/10 - "it looks like we will be able to get the unit to you much sooner than the original time frame" 8/21 - numerous unanswered emails and phone calls later, "we are planning on delivering your order this upcoming week" 8/27 - No sign of delivery. Called Billy directly and he promised I would get a call back by noon next day. 8/28 - No call back. Called Billy and he promised to call me back "right away". 4 hours later, "we will give you a call before noon next Monday" 8/31 - No call back. Called customer service and Billy again, Billy promised to email me with a status update. 9/1 - Received email "The delivery is set up for this week they will call you 12 hours before they deliver" 9/3 - No sign of delivery confirmation or tracking info. More excuses and empty promises were made over the phone. 9/10 - Finally agreed to cancel my order and issue full refund by 9/28 9/29 - Refund is nowhere to be found. When contacted I was informed they are observing Jewish holiday.

I've lived enough life to know that we all make mistakes. I've also learned that making the mistake isn't what's important but how we handle fixing it tells a much more important story. Appliances of America and I got off to a bit of a rocky start because my order got caught in "you live in a remote area" limbo. The order wasn't fully processed because shipping would have cost significantly more than quoted (which was free) because we don't get trucks in our area very often and no one contacted me about it; the order just stalled. So after getting no response via email (I later found out it was a holiday time for them), I called. I voiced my complaint that three weeks after placing the order, I had heard nothing of my stove and the website just said that my order was being processed. Not much help. That's where handling a mistake well comes into play. Everyone who owns a business should take lessons from Appliances of America on how to deal with sticky situations and unhappy customers. The person I talked to was kind, gracious, thoughtful and best of all, made me want to buy ALL my appliances from them! To turn an unhappy customer into a die-hard customer is a difficult thing to do and Appliances of America did just that. You won't find a more responsive business anywhere and I can't recommend them highly enough. I very much look forward to dealing with them again. Thank you!

I do a lot of ordering online, so trust me when I say that it is saying A LOT when I say worst EVER! I ordered my appliances on August 4th, knowing that it would give me at least 3 weeks to receive my appliances before my kitchen renovations were to start. I inquired about the status of my order via email after 2 weeks passed, and it didn't show as shipped. They then informed me that it won't ship for about 4 weeks (nowhere in the website does it state this). I was NOT happy, but decided to just roll with it. The funds ($2,600) were withdrawn from my account within 7 days of ordering. It is now September 16th, and my appliances STILL have not shipped! I have a fully renovated kitchen that I have been unable to use for 3 weeks! I have called multiple times and emailed, with not one response! This company is located in the east coast, and I on the west, so I can't call during their hours of operation (which are shorter for customer service of course) due to my work hours. I'm am disgusted with what is happening here! I have three small children at home, and no functioning kitchen thanks to this hack of a company! Do yourself a favor and avoid at all costs! ***UPDATE*** I was finally able to get someone from customer service on the phone by calling sales... I spoke with someone who gave me some schpeel about how something was water damaged, and that's why the order hadn't shipped. He stated that they had to reorder that item, and that it would take until October 16th to get. Mind you, I had already been waiting since August 4th. If that were the case, then why wasn't I notified sooner so that I had the option to cancel or decide to wait?! Anyway, I cancelled my order on September 21st, and the man said that it would take approximately 9 days to get my refund. I didn't get the confirmation email, so I emailed him the next day. In the subsequent response, he stated that it would take 2 weeks to process the credit. It's 10/21 and I STILL have not received the credit to my account. I have emailed and called and have received no response. I tried to file a dispute with my bank, but I have passed the 60 day timeline in which you can file, because I was trying to be patient and give them time to do their JOBS! I am going to do everything in my power to get my money back, no matter how long it takes; I will begin calling every day, I will post in every review site, I will file a dispute with the Better Business Bureau. I am appalled that this company is allowed to continue to operate! Look up the address they list, it comes back to another company. Looks like it's time to start giving them a call as well! December 4th, and still nothing!

A week ahead of schedule delivered and the best price. I would recommend Appliances of America and Billy to anyone