Appliances of AmericaReviews of appliancesofamerica.com

Billy Jack and Appliance of America were extremely pleasant to work with. Billy went the extra mile to make sure all my needs were met when I had questions or concerns with my order/appliance. Exceptional customer service that look out for their customers....Highly recommended!

After dealing with the frustration of cleaning up after my 10-year-old Frigidaire refrigerator stopped working two nights ago, I then had to spend hours looking for one that would fit my small kitchen. The LXFS24663S seemed like the right one although it was more than what I had planned on spending. However, the reviews for it were better than those of other comparable fridges, so I thought it would be worth the extra cost. In looking for a reputable appliance store, I came across Appliances of America, which, surprisingly, also offered it for one of the cheapest prices online. I decided to buy it from A of A after reading other customers' reviews of the company. I did not want to deal with the hassle of bad customer service, and Billy lived up to his online reputation when I spoke with him. I outlined exactly what I needed, including expedited shipping, haul away of old fridge, and installation, and Billy quoted me all the extra charges in a friendly and professional manner. He was very patient in recalculating the price when I asked him to take out something so that I wouldn't go too over budget. I look forward to the delivery of my new fridge so that I can determine the expertise and professionalism of the technicians installing it. I hope that Appliances of America will be a company that takes very good care of its customers from start to finish. Then, I will not have to waste hours shopping around when I have to replace my range and dishwasher when the time comes. I can just rely on A of A to give me competitive prices with extraordinary service.

I recently completed a large kitchen renovation which required new appliances and I was feeling a bit deflated by the ever expanding costs of the project, including quotes given by a designer for some local appliance vendors. I decided to go out to the web to do some research on my own to see if I could find some better options and to stretch our savings a bit and came across the Appliances of America site and found what I would still call a steal of a deal on a fantastic fridge. Much nicer than even local vendors and for a huge cost savings versus others. Saved a ton of money even shipping from out of state and without sacrificing the functionality and aesthetics for what we were looking for. Great door-to-door delivery and experience, customer service, and awesome high end fridge at a budget price! Highly recommend AoA and will definitely be shopping there again when we have future appliance needs.

Over the past few weeks I have had the pleasure of speaking to Irene many times. She answers the phone at Appliances of America and is a delight to speak to. She is very helpful, kind, and super efficient at her job. She made me feel as though she was my best friend and would do anything to help me. She is one of a kind for sure. I hope this review will be shown to her so she understands what a wonderful person she is.

I was searching online for a new stove/range for my kitchen and came across Appliances of America in my searches. I liked that they offered free shipping but the price was a little more than I found at another online retailer. Because they offer a price match, I sent in a request and Billy called me. He was willing to match the price without any hesitation. In addition, he was very knowledgable about the appliance and offered great insight! This is something I wouldn't have received had I made the purchase through the online retailer. We had a few discussions by phone and Billy was very quick to return my phone calls and answer any questions. His personal attention will have me looking to Appliances of America first for any future needs!

Initially we couldn't get through on the phone, but once we did the customer service was great! Once I contacted Irene and Billy I was well on my way to resolving my own refrigerator error in ordering; and getting the fridge I really needed and wanted.

My initial interaction with Appliances of America was very positive. They seemed to be very customer focused and friendly. I ordered a $2,100 cooktop/oven on 8/9/15. They notified me at the time that I should receive an email within couple of weeks confirming shipping info. After several weeks passed with no notificaton - I called them back. They informed me that the merchandise had been delivered to their warehouse, but it had been damaged - so it would be another week or so before they could get a new one in. Again, a few weeks passed with no word from Appliances of America. I called again to get an update and they informed me that due to a religious holiday - there was another delay and I should now expect notification from them on 10/16/15 with shipping information. I called them on 10/16/15 since I still had not heard from them. They assured me that I would have an e-mail from them before the end of the day with shipping info. On 10/19/15 - I had still not received any shipping info - so I was forced to file a dispute witih my bank over merchandise never received. To summarize, I ordered merchandise on 8/9/15. They charged my credit card for the full purchase amount on 8/10/15. It is now October 19th and I still am no closer to receiving my merchandise than I was 10 weeks ago when I ordered it (and paid for it).

Billy was SUPER helpful with my order today!! He went above and beyond to help me figure out options for shipping my order. He even called me back with alternate delivery options! I would for sure do business with him and his company again as well as recommended to friends and family.