Appliance Parts 365Reviews of applianceparts365.com

They had a part "in stock" that everyone else listed as backordered, so I didn't belive they would ship it right away but they did, so they didn't lie, and price was super competitive. I had to return the part. Return procedure was easy, restocking fee only 10% which is very reasonable, and refund was issued very fast. Overall very positive experience.

Ordered a shelf that was in stock 6 days ago. I get an email today saying my order was canceled without explanation. I was replacing a part that was damaged in a home we're renting and I won't be here next week, so they have screwed me pretty good. Wouldn't trust them in the future. Smh

Good prices but slow shipping.

It seemed to take a while before my order was even shipped but I honestly don't know how busy you are but it was easy to install took all of 30 min and seemed to do the trick

Very helpful and easy to work with.

Ordered a part for a Dishwasher. They said it was in stock and ready to go. I ordered it Monday night and paid for expedited shipping. A week goes by, and I put a support request in on Sunday night asking for the status. I get a canned response, with a status for a different order stating that order estimations do not include weekends. Once I had them re-read their own stupidity, she gave me an actual update on the order, and said the item would ship out that Monday. I asked again on Wednesday what the status was, and within minutes I get a tracking email, and a response from their customer service "manager" with the tracking info. I looked at the website and see that they have changed the item to no longer in stock with delayed shipping. Won't be using them again when I need a part.

Quick and easy

Strongly advise to think twice before ordering anything from AP 365!! I purchased a part over 1 month ago, I cancelled my order well before shipped. Although they claim it was shipped, all they did was print a label. Took approximately two weeks to get in.?? I did order the wrong part, and it was like jumping through hoops to get a refund, their customer service would not respond regarding my credit and to this date I still haven’t received my credit and I had the returned item for two weeks. I started this transaction over a month ago and is still not resolved. I had to get PayPal involved. I purchased hundreds of things online a year and never had an issue like this. Very unethical and God forbid you have to return anything. But it’s funny how they can receive an order and charge you for a minute after you ordered it. They refused to cancel it and then I paid for return shipping back and forth,and they also want 10% for a…. Supposedly a restock fee. This whole thing isn’t resolved to date. they are just interested in selling parts and a total lack of customer care and service for any type of return. Now I know why they’re not part of the Better Business Bureau. Beware.