ApplianceMaster.comReviews of appliancemaster.com

ApplianceMaster sent repair man out for $70 bucks minimum charge against repair. Turns out my washing machine had a bad fuse. Repair man said fuse replace would be $200. I told him fuse takes 10 minutes and showed him that fuse cost $1.99 online. He said "I am already here, so you are going to lose $70." THAT'S THE SCAM. Knowing I'd already been scammed, I said fine but argued that it only takes 15 minutes, so even at 200/hour it should be $50 plus parts. Repair man would not give me stamdard hourly rate for repair. Anyway, I will NEVER use appliance master again. Total rippoff artists.

Very nice technician; very good service.

On time took the time to show me what was wrong. The part was ordered and they came back promptly to fix it. This is the third appliance they have fixed for me. I trust them and will use them again when needed

The representative was pleasant and knowledgeable, HOWEVER, It should NOT take two weeks for Appliance Master to get a part for a refrigerator that is only 5 years old. I was without a refrigerator for almost two weeks. I was told that they do not stock the part, but I was not told that it would take 2 weeks to get it in. This was totally unacceptable. If I knew this, I would have called another service company.

We have a refrigerator freezer that is about 8 years old. It was working fine until one day we noticed the mysterious "E" "F" codes appear on the message console. We called Appliance Master and asked for help. The friendly scheduler took down the Model number of the fridge and dispatched a repairman who arrived the next day. The repairman "Tom" was very knowledgeable and diagnosed the problem quickly. He explained the problem and ordered the needed parts, a control board and a fan motor immediately using his on-line note book computer. Several days later he replaced the parts and like magic the refrigerator came back to life. Tom and Appliance Master can handle any appliance problem in my opinion. They are very fast and explain all of the options needed to make an informed repair/replace decision. I recommend them without hesitation. Thank you Appliance Master! Ivan Raupp

Our ApplianceMaster technician always comes when expected, is respectful and tidy and always does an excellent job! They are also honest about when an appliance is worth repair - and when it needs to be replaced.

I have had trouble with my fisher paykel dishwasher for sometime. I have had several other service calls but no one seemed to know what the problem was. Service master tech Shawn was careful to take the time to determine the problem and did not just brush it off as others had. They were on time, tidy, and professional. I am grateful for the proper service and repair and things are working like they should! Thanks

Think twice before using them. Here is my experience; Had to repair our microwave and got someone to come in and check what was wrong, found out we need to change the magnetron and 2 other components accompanying that. 1. Technician completely forgets to order the magnetron and put in the wrong order for replacement, so the order was delayed by 1 week. 2. Further to that, customer service never calls you back to tell you what's the delay. And then tells you it will there on a certain days just to get a call to say there is further delay. Overall, it took us 3 weeks to replace something that take 5 days!!