ApplianceMaster.comReviews of appliancemaster.com

The repairman took one look at the fridge and said you need to buy a new I one. Then they want to charge $99 for less than one minute of work. The repairman's attitude was horrific and the customer service was even worse.

We had used them before and knew that if we didn't hire them to do the job that there would be a service charge. They came on May 4, 2021 and said that we needed a new garbage disposal. We gave them a down payment of $500+. Never heard from them again. I called several times and was promised a call back . . . nothing. Finally, I got an email in August saying that the part was back ordered. They had our money for 4 months. I am sorry but the fact that they use only one company to get the garbage disposal, is not my problem. My sink was backing up for months with junk. I held up my side of the contract, they did not. They refused to refund the entire down payment. They said that they were entitled to the original service fee because they diagnosed the problem - the garbage disposal was broken. I did not need them to tell me that. IT IS VERY BAD BUSINESS on their end. So, be very aware that this company will not do the right thing by their customers.

Ice maker didn’t work. Called for appt the beginning of June. June 12th came and said a new ice maker would take 3-5 business days to get. A month later I called and was told the order was never placed. My next call to them, I was told the second order never went thru. I asked for a refund and was told I would still have to pay the $89 diagnostic fee! Now it’s August and they are taking a fee from my deposit. Poor service from everyone. Never recommend them.

I used Appliance Master about 30 days ago. They were on time and efficient. They ordered a part for a washer that i didn't need and the Technician said i would have my refund in 2 to 4 days. This never happened and since then, they continuously make excuses for sending me a refund check. iIve called and emailed them approx 20 times, including their President, who shared his email on their website, and still have gotten nowhere with not 1 return call or email. I would never recommend this Company to anyone as they are dishonest and never follow-up

A $412.00 job changed to $1,021.00 for a part for a dishwasher. A duplicate invoice was e-mailed to me which I did not bother to check because it hjad the same number however the price was changed. Aplliance Master called the friday prior to installation of part to confirm I received the price increase when they knew it a month ago. Very poor business operations.

The individual who came out to look at the dryer was very experienced and quick to come out and identify the issue. From there a part was supposedly ordered. No follow up, and no part almost 2 weeks later, despite the fact that a down payment was taken. We are still waiting, next to a huge pile of laundry...and phone calls have led us to believe that the part was never actually ordered at all. Supposedly it now has been, but we will believe it when we see it and there was no effort to hasten the delivery or service. At all. Disappointed.

The technician who came to review the issue with my washing machine was of no assistance. He simply claimed the water leakage was a result of user error. The issue later happened again and I was able to resolve it myself, it ended up being a faulty sensory in the washer something that he should have been able to test for rather than insisting I didn't know how to use a washing machine. I do not plan to use Appliance Master in the Future, I will find a more competent appliance repair company.

I used one of Appliance master's technician (Shane) recently for getting the dryer fixed. few things to note: 1. technician arrived late (which might be beyond his control)..so not a big issue but I would expect punctuality from a reputed company. 2. After he opened up the dryer, he found the problem and wanted us to pay >200$ for a door switch for fixing it. That is expensive but again I can not argue as on the spot, they can tell you what they like. 3. we decided not to fix the dryer and told him to wrap up the dryer machine and paid him money for his visit. Once he left we noted strange noise in the dryer and obviously he did not close the machine properly. When we called him to mentioned this, he showed his disappointment and it sounded like he was upset because we decided not to fix it...But remember we did pay him for his visit...i was surprised by his professional behavior..but he did come back and finished his work.. I would not recommend use them again!