ApplianceMaster.comReviews of appliancemaster.com

First apt was cancelled by Samsung. Second apt was a no show\no call from Appliance Master. Third apt was 45 min after scheduling on Mon. Took almost 3 weeks to complete with only 1 visit. Office Staff and Tech were knowledgeable and courteous.

Personable young man who came. Unfortunately there was miscommunication between him and his office and me which resulted in some unpleasantness. Work was thorough and good.

Although the service staff was courteous and punctual my issue has yet to be resolved. At this point I am not sure if I will get any satisfaction. It has been almost two weeks and I haven't heard anything from the company. I would appreciate an update from Appliance Masters.

My dishwasher failed to drain. The technician correctly diagnosed the problem - a faulty pump. Problem: initial visit was on Thursday. On the following Wednesday I was notified that the part was in. The technician explained that the part was ordered on Monday. What happened to Friday? In my opinion, there is no excuse for this foot-dragging delay. I could have got the part faster from Amazon.com. Also, the technician charged me $100 for the initial diagnostic visit. I made a check out for $100. After I wrote the check, the technician said the charge was $106 (with tax). I offered to write another check for $6. The technician said "no good". I had to void the $100 check and write another check for $106, which I did not want to do. This company should use some customer service oriented policies, not "my way or the highway" policies. In any event, the new part was installed and the dishwasher drains properly.

I have used them a few times. The last time, I had a freezing condition in my refrigerator. The knowledgeable tech showed up, opened my freezer and literally turned my dial down. I was unaware there was a separate control in the freezer that affected the refrigerator portion. The actual "fix" took him about 9 seconds max, probably more like 7 seconds to open the door. Then about 4 minutes to fill out his work order on the tablet. Then another 12 seconds to walk out the door. The total bill was $75.00 plus tax. Would have been nice for him to cut the service call fee in half since this was such a simple "turn the dial" solution. That would have been good customer service. I understand paying for his time, fuel, etc., but STILL. Lesson learned. Yep, I should have opened my computer and taken a few minutes to Google this condition. Now I'm $75.00 poorer and helped NJ with some additional sales tax.

Ca't say enough good things about EJ. Office staff sucks. Three times I've waited for a part. Three times I waited to call them until the time when the part should have been back was exceeded. Three times the part JUST came in yesterday. These are appliances, something I use . . . daily . . . refrigerator, oven. Come on. I complained the last time and apparently nothing has changed. I don't believe for one second that 3 parts coincidentally came in the day before I called, but I even if that was the case, why weren't you on the phone with me at 9AM, vs checking for me at 4PM?

Repairman was pleasant and efficient, and came on time. However, the charge was outrageous. 15 min job, nothing difficult. Should have been half of what they charged.

Repair man was on time and courteous however after 3x to my house to fix the same problem with a washer it still wasn't fixed. I ended up googling the problem and bought a different part online. I installed it myself in 15 minutes and it now works great. I wish I had done the research online before I called, I would have avoided a service call $$ and installation of a part I didn't need.