ApplianceMaster.comReviews of appliancemaster.com

Your service man was very rude with us and on the phone with your customer service. He was not nice asking for help

The service man left the refrigerator in worse shape than he found it. The problem was that everything on the top shelf of the refrigerator was freezing. After playing around with the dials, he diagnosed it as a malfunctioning control panel. After he left, food on the lowers shelves and the door started to freeze as well, and we had to throw most of it out.

Repairs for my washer/dryer combo took over a month and a half as parts were on “back-order”. I never heard from the company unless I called them. I decided to use another repair service; they fixed the machine and stated that the "$500 worth of parts on back-order" were not even needed. ApplianceMaster refused to refund my deposit on the back-ordered parts that hadn't even arrived yet. They insisted this was to compensate them for a "diagnosis" fee, when in fact their diagnosis was incorrect.

The young man who came to my house did not instill confidence. Nice guy, polite, but I am looking for a more experienced, knowledgeable repairman.

Although the service was very good, the wait time for the part was totally unacceptable!

The came out and said leak was fixed. It wasn't. They came out again and said the leak was coming from the washer door and he would speak to manufacturer. Never heard back from tech. Called 4 more times and have yet to receive a call back.

Freezer did not hold temp. Appliance Master technician came by next day and diagnosed as defroster timer failure. In 3 minutes, removed the two screws then connecting power supply plug. New part work charge = $160+tx. Office declined to identify cost of part vs labor; stated prices are bundled. Purchased new part from Amazon for $35. Used my own 3 minutes. Prior visit charged $210 to replace clothes dryer rollers. Other companies quoted $90. Do not do business with this overpriced company! Two stars for finding the problem and being polite. There are other choices.

Paid $100 for a technician to come to the house for a door that came off of a microwave. Was at the house for 5 minutes. Was told he had to call the manufacturer to get a replacement price. Week went by no call back. Called office and was told he would call back. 2 more days went by, no call back. Finally calls back the next day and tells me would cost $768 to replace the door. I will purchase a new microwave. That was $100 wasted for nothing. Would never use Appliance Master again.