ApplianceMaster.comReviews of appliancemaster.com

The refrigerator was delivered, but, could not be installed because "the water line on the old refrigerator is plastic" and "the new one takes metal fitting." At no time during the purchase or delivery instruction was water line or type mentioned. I was instructed to get the "proper" water line connection installed, then call for unit to be installed and old one hauled away. I did so, left a message, no call back. I called again a few days later, was promised a return call, which did not happen. I called again, had installation scheduled for 4/24, received reminder call day before, waited through the 4-hr window on 4/24, but no one came. I called back to the office, only, to find out crew forgot, as there was no refrigerator in the truck; I would be called with a new installation date. I have not received a call thus far. I called twice this morning to follow-up, and only got to voice-mail each time. I'll call again later, but, I'm close to taking these issues to Costco. Indeed, my review above was for a different company, not Appliance Master. So, I apologize. Appliance Master Tech. was prompt, courteous, and professional. He consulted with his resources as needed to diagnose our refrigerator's problem.

Repair man was on time and courteous however after 3x to my house to fix the same problem with a washer it still wasn't fixed. I ended up googling the problem and bought a different part online. I installed it myself in 15 minutes and it now works great. I wish I had done the research online before I called, I would have avoided a service call $$ and installation of a part I didn't need.

He had the patients yo shoe me other places that lint collects in the dryer. I vacuum the lint screen often, and also vacuum out the vents, but it still wasn't enough. I smelled fire when I turned it in and he showed me where it was. I'm not a mechanic so I would never know how to take it apart.

Prompt, curtious servicel;. Have used them before and will use them again. Good knowledge of products.

I had an appointment for my premier stove on March 11, 2015. At that appointment I told the technician I did want to wait three weeks. He assured me it would be completed in no more than a week to two weeks max. Today's date is april 7, 2015 and my stove is still not fixed. I called twice and asked and was told that they have no control over how long it takes to order parts. After I called twice to inquire about the parts, they called me back to say the part won't be on until at least April 26, 2015. I feel six weeks is unacceptable especially with the Easter holiday and I feel that I should be compensated for the extremely long wait.

Appliance Master has consistently provided prompt, reliable service. I had problems with my stackable washer and dryer which were remedied within a few days. The technician was courteous, and the price was reasonable. More important to me was having my equipment working again within a short span of time.

My Fisher Paykel dryer lost efficiency due to reduced air flow. These machines are prone to lint clogging because they have underpowered air blowers. After checking a few locations, the technician removed lint buildup from the exhaust duct. Problem solved. Technician was on time, efficient, courteous, and pleasant.

The repairman arrived on time and quickly diagnosed the problem. He then gave me a repair estimate and time frame for the necessary part to arrive. The machine was fixed within a few days. I really couldn't ask for more.