AppliancedirectReviews of appliancedirect.com

2 microwaves couldn't be delivered then cancelled then sold to someone else. I purchased these 2 microwaves to be delivered on 08/02/21 however DPD never contacted us to give access as there is a gate and every time they sent an email saying "Oups, we missed you". I then asked the microwaves to be sent to an office address. The appliance direct customer service decided to cancel the order get their product back and sold them to someone else. Now the kitchen is made to measure and we used those measures to build it. When I called them it was difficult to reach them and after 2 calls I realised how much my phone bill was building up as it is NOT FREE to call them. 5-6 emails later I found out they sold the microwaves to someone else and I am offered either a refund or asked to order something else. Cheap service, horrible communication, stressful experience. For Applicancedirect's ref, sale order no 40979560

We’re in challenging times and some firms understandably can’t offer normal services. This company can’t either but they won’t tell you that. Paid for next day delivery for a fridge freezer because I desperately needed it next day and called to ensure all ok. Was told for sure it was all on track. That was days ago and I’m now being told 14 days. I’d have ordered elsewhere if I’d have known that and certainly wouldn’t have sent the old fridge to the tip!! Just don’t bother.

Poor, Poor Poor. Bought extra guarantee for Microwave bought in 2018 .Email communication was so poor with them that every reply was took over a week from them. In addition cannot get through to them on the phone. They use the pandemic as an excuse, come one how long have you had to sort home working and technology so staff can work remotely. I in the end contacted the manufacture, within 2 minutes they sorted a replacement. Ao.com is a lot better.

Ordered fridge freezer, changed the delivery date last minute on three occasions!!! Kept my money then on last delivery date said it would be two months before they sent it!!! Absolutely rubbish customer service is so un helpful, all your hear is sorry there is not much more we can do!!! So I demanded my money back and emailed every department!!!! Absolutely worst firm ever DONT USE THEM

Appalling service, avoid at all costs. Given 4 different delivery dates. Stayed in 2 full days waiting, taking time off work and didn't even email to say it wasn't coming. Awful.

Everyone seems to have an excuse of COVID for their incompetence. These guys are way ahead. I ordered a washing machine which was supposed to be delivered on 18th Nov. After no communication from them, I called and after their average wait of 20-30 minutes was told that the manufacturer is not delivering them till January. Old machine had been unplugged and dragged to the front door the day before (as instructed). I was told another model (about £40 more expensive) was in stock and can be delivered by EXPRESS DELIVERY the next day. After waiting till 8pm, nothing. Called again this morning and was told that they cannot get in touch with their "delivery team" and someone will call me back. What a farce and a waste of time. Deal with them at your risk, especially during this period.

I should have researched them before I'd ordered. Vapourware. Never had goods in stock and pushed delivery dates back after waiting weeks. Phones that dont work - they call you but lines are so poor. Unable to have a meaningful conversation before being cutoff. If you call them back, its impossible to get through. I would suggest going to someone more reputable like AO who will tell you if its in stock or not!!

Having waited 5 WEEKS for delivery of a range cooker , it finally arrived , I’d employed a gas safe fitter to install, pipe work duly altered ,the range was lifted into position and connected, on levelling the appliance the engineer noticed the cooker had been dropped onto its front left hand corner damaging both the feet and the door alignment,this only became clear on removal of ‘protective’ packaging & protective film!. so I made a phone call, to an answer machine ‘due to covid we’re not answering basically’ so, I’ll fire of some pictures to damaged goods ,a reply comes , from a chap who I would describe as ‘polite rude’ ., ‘sorry sir , you’ve installed it , so no exchange, no repair , read out terms & conditions! ,, I can see the problem sir , but you should have seen in before the install, therefore you’ve excepted the goods ! I tried to ring I said , was told due to covid etc ! He replied ,I would have spotted that , They have a well drilled bad luck mate crew ,,, I got a tight £70 refund , on a clearly sub standard item that was damaged before packing as packaging was un damaged ,,, Definitely wouldn’t use this firm , shocking service & attitude to a genuine fault