AppliancedirectReviews of appliancedirect.com

dont get aircon from these as elecriq as no one in eastanglia will service them and still under warrenty they will not repair as not servived, these are a sham and dont touch them nothing but trouble since i ordered these 3 years ago the electriq is ther own make go somewear else David Norfolk

Absolutely shocking customer service. A/C unit faulty after 8 months and apparently not covered under warranty, but if I pay them an additional £150 they will repair it for me. Nobody ever calls back and when you do finally get to speak to someone you spend half your time on hold. Do not use !!!

Don’t know why there are so many negative reviews My delivery was delayed and Maria O Sullivan was magic at sorting alternatives such that my delivery moved from end of July to next week Well done Maria

Unbelievably bad experience with this company!!!!!!!! I made an order purchased the item a range cooker. Of course they say there's only 4 left. It makes you want to make the decision quicker than you're ready to buy Then I cancelled the order within hours and then was informed that the cooker had been delivered to the delivery company. I told them I didn't want it and the delivery company was scheduled to deliver it in 7-days. But it arrived in 2-days ...... thrown at me. I had no time to arrange for someone to be in the house to receive it if I had wanted it. They will not arrange for it to be collected.... I have to do that myself and the company they suggested do not put it on a pallet .... I would have to do that even though I paid an extra £25 for the service and they haven't even picked it up on the day I arranged. I am about £1700. I really don't know what to do!!!!!!!!

ARRIVED SCRATCHED NO CUSTOMER SERVICE !!!!!!! SAME CRAP ORDER NO 41360129. BAD Promised for the third time to pick up my scratched hob today Not arrived again Don’t trust these liers!!!!!!!!

I had a dishwasher on order for 8 months with no delivery date scheduled. When I cancelled the order and requested a refund, the firm AD did not respond on 5 occasions. You cant phone them either. I forced the money via Visa. Bunch of cowboys, avoid.

I bought a reconditioned dishwasher from this company. They sent a completely different model of machine, with the front smashed in, and the chassis damaged. It arrived without packing materials, only a thin cardboard sleeve. It had obviously not been reconditioned. I had them replace it and the next one leaked at the pump, again obviously not reconditioned. At this point they refused to deal with me, and told me I had to have the machine fixed under manufacturer's warranty. Before I could even refuse, and again request collection my ticket was deleted, for lack of response on my part, after I had responded and literally hours after I contacted them. At this point I informed Amazon Pay and they forced appliance direct to take the machine back and refund me. I was contacted by appliance direct and told to get the machine ready for collection I did so, and placed an RMA slip inside and on the outside of the machine. Not a week later I got another email saying the machine was again to be collected, I assume because they sent the same machine out without refurbishing it and didn't even look inside and find the RMA slip, leading to them trying to perform a second RMA on the same machine with a different customer using my RMA details. Also, after I sent the machine back the email address I use for amazon pay, a secondary account I have had since 2000 and has never had spam slip through started magically getting spammed by a scammer mailing list. They also use the maximum rate call number allowed by law, and will keep you on hold. They are absolutely allowed to do this by law, however most reputable companies do not take this measure. I strongly advise anyone who is considering buying from appliance direct to spend the extra twenty or thirty pounds to by from a reputable merchant. You will end up paying less, because appliance direct charges an exorbitant fee to deliver items (this machine was £60 and you will have no problems finding a better retailer who will charge you somewhere between nothing and half that on a product costing around the same price online), and you wont have to send it back repeatedly, fraudulently have it fixed under manufacturer's warranty, or be subjected to indignity and shenanigans. Honestly, do not buy from these people. If you do buy from these people make sure you are aware of your consumer rights and buy with a credit card, debit card, or another third party payment service that will protect your consumer rights for you, because if you do have a problem (and since they sent me two machines that were not the correct machine or refurbished, and acted in bad faith at every turn I can only assume that my experience is not an isolated incident - particularly trying to force customers to have a machine refurbished under manufacturer's warranty when it is delivered faulty is fraud) you will be entirely beholden to them, and in my experience that is not a nice place to be - remember the top legal rate phone service. Avoid, and if you can't avoid (you probably can) make sure you are protected, if you buy something refurbished don't let the courier's leave, and check your item for a manual. When consumer goods are refurbished they are always shipped with a manual as part of the refurbishment process. If you don't see a manual the goods have not been refurbished, and you should send them back on the same truck they were delivered on. If you return goods to them make sure you keep the confirmation receipt handed to you by the courier. If they will not take a return go to your bank or credit card provider, tell them your woeful tale and ask them for a chargeback. They will claw the money out of the retailer's account and the retailer will have to contact you to collect the machine you now no longer own and is no longer your problem. DO NOT contact the manufacturer to perform a warranty! Doing so is fraud, and not your responsibility. Again, don't let the courier's leave without you checking the machine first. But my suggestion would be to spend your money elsewhere with another, reputable, retailer.

Same story as others here. Deferring delivery dates in some instances without telling us. Day off work wasted for a delivery that was never coming! In the end we demanded refund and went to a properly run company. DO NOT WASTE YOUR TIME WITH THIS CREW