AppliancedirectReviews of appliancedirect.com

I ordered a £400 fan from our local High Street electrical shop, but somehow, (at the start of lockdown when there was some uncertainty about shops being open etc) I received delivery 2 days later by Appliancesdirect - God only knows why or how!). They somehow high jacked the order. After assembling and installing correctly, it developed a fault 2 days later. Fortunately, I had sent the 2 year Manufacturer’s Warranty forms off. Emailed Appliancesdirect, who passed the buck and told me to claim off the makers, who immediately pointed out that the Retailer were responsible (under the Consumer Act 2015) to replace/refund etc! That’s where the trouble started! They washed their hands of it all, refusing to meet their obligations and making all sorts of excuses, over nearly a month about ‘uplift’ numbers and other mumbojumbo nonsense, but dug their heels in. The agents I dealt with were all different, so had to explain to each the problems I had. Trying to phone them was a no-no (usual ‘we’re very busy re Covid’ etc) and waiting time between one and two hours on hold. An absolute nightmare! After a month of wasted time, got through to a manager to assigned someone to take up my case! That was 3 weeks ago! Never heard from them again! Non-existent customer service, no refund, but glad I am able to fall back on manufacturer’s Warranty and at least got it repaired! Should have gone straight to them in the first place, same price, excellent customer service, no quibbles! Let this be a lesson - DON’T TOUCH APPLIANCES DIRECT WITH A BARGE POLE - EVER!!

My oven lasted a week before it developed a fault. I now have to wait a week for an engineer to confirm the fault so i can get a replacement... This is not customer service at its best.....

Absolutely awful service, got an air conditioner unit delivered 2 days ago, part missing (major part, what idiot packed the box?), had terrible service, I think they use the virus as a terrible excuse for poor service. Haven't heard from anyone, cant use this expensive item. They need to remember that the customer is the almost, we pay wages, we pay for a business. What's in the brain cell of the person managing this awful service. I'm sure the staff feel the same way, it's the management that have failed! If you are a prospective customer!!! Run, run, run! My item will be landing on their doorstep with a refund request asap!

Avoid this company at all costs. The customer service is absolutely terrible. I was meant to receive my item 10 days ago. It hasn’t arrived and they are taking no responsibility and don’t seem interested in sorting it out in either a timely or satisfactory manner. I will be contacting trading standards - curry’s and Argos are fantastic.

This firm is full of cretins and deeply unpleasant people who leave you on hold until a message comes in saying they aren't taking any more phone calls! The delivery guy was a cretin. I bought a washing machine from this firm, and paid to have my old one taken away. I got someone to take my old machine outside the house (because while coronavirus is on the deiivery guy is not allowed to come in the house) and left it there approximately an hour before the delivery guy arrived with the new machine. I was told that the guy would ring me half an hour before arrival but I received no phone call. When he arrived he wouldn't even speak on the intercom. I didn't want to go out while he was there so as not to put him or myself at risk, so waited five minutes. I assumed he would have taken the old one away. Instead I found the new one right next to the old one which was still there! He had not had the sense to take it away even though that was presumably what he had been ordered to do, nor the sense to ask me about it. So now I am stuck with the old one here outside. When I phone I get this obnoxious guy who just puts me on hold. Don't ever buy from this rotten to the core company. They aren't even cheaper than intelligent guys like John Lewis .

Once again this company has promised collection of a faulty item, promised emails etc from carrier, but nothing. Something is wrong here and here I am holding crap goods.I'll never buy from this company again and I'd suggest you dont either.

I cannot rate this company highly enough, I needed a chest freezer urgently and managed to get one delivered next day, which given we are in the midst of the corona virus crisis was amazing. Communication was excellent, I was given a 2hr time window, I received a text message further confirming this. The delivery driver was extremely helpful and mindful of the social distancing need. First class all round!

Appalling company, customer service is very very slow, immediately you get their attention they refer you to the manufacturer. In our case this was Montpellier who were worse. Please save yourself a lot of pain and buy from Currys, Argos or John Lewis where you will receive a decent level of customer service and respect.