AppliancedirectReviews of appliancedirect.com

Poor customer service. Item in stock, cancelled on the day for delivery, cancelled, cancelled.. chasing up chasing up etc expect 35min per call to get through… never again it was stressful..

Easy to order but had to chase the night before at 8pm for a delivery slot then the delivery company and installer was not good. I paid for the delivery uninstall old washer, install new one do a cycle to check its working ok and removal of old machine and packaging. He was rushed he said first that he was not there to install and had to check with the office. Then he just installed, when I said he was supposed to check the machine was working he said he was only the courier. Not good at all. I tried to call the company to explain and was left on hold for a while so didn’t bother.

Prices are very competitive, but customer service is very poor, it's never possible to get an answer or acknowledgement from them regarding requests for information. Had to purchase from elsewhere in the end as they did not respond to my query for clarification on dimensions, which were incorrect on their website

I am buying a fridge freezer. I swear I will not buy bulky item and which has a complication from an online shop. It is just so stressful. I would rather pay 20% more for a hassle-free service. Buy from Curry or John Lewis for bulky items. They book you in for delivery without sending you a confirmation until the last minute or even none. You call and check many times, wait for 20 - 40 mins for the phone to be answered. The first time, they sent email and txt message the night before. One said they would come in the morning slot; while the other said they would come at afternoon before 16:36. Then you called them the next day to check. They said in the afternoon. We waited until 17:15, no call, no show. You tried to call, office was closed. Then 17:30 they finally called you and said we had no room in our truck to take your old fridge. Ok ... you called the next day and book again. They confirmed to come on Monday. No email confirmation. We called on Monday morning, and they said no booking on the system. OK, now they rebook me for Tuesday. You want to put a bet if they come or not? Story to be continued ....

Avoid. Ordered an item for £800+ (air-conditioning unit). Was charged £20 for delivery. To arrive on a specific date. Got a call from courier company to inform me item delayed from appliance direct warehouse. No correspondence received from appliance direct so had to contact them by email, inadequate response from email, just a generic response sent from their customer service. Ended up having to call them. They are still trying to resolve the issue. Still not received my item or a new delivery date - extremely inefficient. They have refunded my delivery but still not received my item.

Premium rate line to register faulty goods, directed to contact manufacturer, no replacements.. days booked off work for engineer visits..just awful..