AppliancedirectReviews of appliancedirect.com

Absolute dreadful. Customer services are lovely and completely rendered helpless by poor internal processes and systems which means no-one is able to provide information on delivery or installation. I ordered a cooker and fridge freezer for a new house. I had an option to choose delivery date. Seems easy until I received an email to say that the goods would be delivered 2 days earlier than my chosen date. On a day when I wouldn't own this house! I chased it up and was told that although the email said it would be delivered, what it meant was it was dispatched to the courier's, the courier's who've not been in touch. Now I've received a text to say that they can't install and to contact them. I've spoken to appliances direct customer services, who can't tell me if it's going to be delivered or when. Or speak with the courier's. I was promised a management call back within 2 hours and now 3 hours later, I'm giving up and going to find anyone offering next day delivery. Just don't do appliances direct. Customer services are lovely. The organisation lacks processes that would facilitate customer satisfaction.

AEG Freezer AGB728E2NW £600 arrived 3rd June. Top shelves constantly defrosted. Bought thermometers as fault wasn't always there. Freezer defrosted once, then again. Called Appliance Direct, told me to call AEG. 1st Repair engineer told me the fan was faulty, new design, might never be reliable. Organised for new part. 2nd Engineer turned up with wrong part. At this point I lost all faith in AEG repairs and Freezer. Then the fun started. Loads of emails where Appliance Direct didn't seem able to read my emails, they were intent on doing their own thing. Kept telling me to wait for reports from AEG told me I had a particular case manager who I rarely heard from. Asked for replacement freezer, never got an answer on that one. Written to Nick Glynne who is supposed to be MD of owning company and address complaints but not holding much hope of a resolution. Do not buy from Appliance Direct. If you want a trouble free ownership of expensive white goods, if a problem occurs their customer services should be labelled Customer Frustration not services.

Excellent service arrived 2 days earlier than scheduled took my old fridge away and unpacked my new one just had to plug it in. Delivery guys wete great.

If I could give 0 I would, awful company, avoid! We have now received 2 fridges from warranty, all of which have not worked and developed faults. We are now forced to pay out for a new fridge freezer due to fridge being unable to reach a safe temperature. Unable to do a full shop as fridge is unable to do its only job - keep food fresh!

Ordered and paid , they said they had stock but didn't. Now they say the refund is processed but I have received nothing 3 weeks later. They seem to be fraudsters. I have reported them to the authorities.

Let me place an order for delivery, then order is delayed for no reason. Eventually, after chasing twice, I'm told the product is out of stock and I can get another one or a refund. Massive waste of time and such poor service.

Ordered a freezer for my 91 year old disabled mother. I told Appliance Direct that the freezer would need to be taken upstairs past a stair lift. So obviously it would need to people to carry the freezer. On the day of delivery only one person arrived. I rebooked the delivery for two days later and it never arrived. Rebooked again and on the day of delivery I received a call at 07.18 from the driver informing me that he was alone. We are still awaiting a freezer to be delivered. Appliance Direct are totally inept avoid like the plague.

Bought a portable ElecticQ air con unit. Paid for extended warranty. Appliances direct will not action. Only had item for 11 months They are cowboys. Sell you items that develop faults and then they do not want to know. I’ve asked 3 times for a manager to call me, they don’t want to know. If you want to ring them, expect to be on hold for 10 minutes on a premium rate number Have referred them to trading standards. As bad a customer service as I’ve ever known.