AppliancedirectReviews of appliancedirect.com

worst ever experience buying online ! If I could rate a big fat zero I would

Occasionally I find their customer services hard to navigate and to make contact with, hence only 4 stars. However on the whole this is a very trustworthy and reliable company, I will continue to use Appliances Direct.

Guy was amazingly helpful and knowledgeable. We went to other appliance stores and had no help. Guy was on point and got us exactly what we wanted. Thank you, Guy!

Purchased a Bosch Cooker Hood from Appliances direct for our first flat as old one was faulty. Delivery was quick enough, however when electrician went to fit the new cooker hood, it was faulty and did not work (all electric source was checked and found to be good) I then contacted Applinaces direct to arrange a return & refund however after stating they had arranged a collection via DPD, i checked with DPD and the tracking number provided was totally false. After several arranged pick ups, not once has DPD been to collect, reason i believe is because Appliances Direct never actually organised this. I am now left with a faulty cooker hood and £120 out of pocket. They are the worst company i have ever had dealings with and is nothing short of criminal the outift they are running here. I couldnt stress enough NEVER to buy anything from this company, unless you really like kitchen appliances that are used as big metal ornemants.

dont buy from them - bought an oven - damaged in transit - same item on website was put up 100£ ( still cheaper than others ) , they wanted me to pay to get rrplacement - literally same one - spent hors on phone being cut off etc... will never ever buy again - save yourself the pain dont bother

Do not use this company. I ordered a Gas BBQ and paid a lot of money to Appliances direct for expedited delivery. After 14 days I have still not received it despite numerous banal insincere emails from customer services apologising for the inconvenience. I am now trying to get a refund with equally as much difficulty. Definitely do not use this company.

I wish i had looked into this company before using. After 7 months my new washing machine started to burn rubber smoking after a spin. A new drum was fitted and two weeks later the machine was again smoking. Whirlpool have agreed it needs replacing but this has to be done through Appliance Direct. You would think this would be simple. I have been without a machine now for two weeks now and looks like it could take a further two weeks whilst they collect it and inspect it. Will never use them again.

Appliances Direct are a massive scam. They sent two appliances - a washing machine and a tumble dryer - and both were faulty. They state that they are A1 condition but both had clear damage marks and did not work. The dryer was burning up and making a terrible noise and the washing machine was leaking from the front and flooded the kitchen. The dryer was replaced and actually works, yet it is not A1 condition. The replacement washing machine is leaking (this time from inside) straight away and has flooded the kitchen again. Do not use Appliances Direct unless you enjoy awful customer service that is outsourced to India, low quality products, unsafe products, or simply like wasting your hard earned money. This company should be investigated as their operations are clearly based on selling broken and unsafe appliances to generate revenue.