Horrible P.
Do Not Purchase
I have made questionable online purchases in the past, but this takes the cake for the worst product/experience I have ever encountered. I purchased over 3,000 dollars' worth of products from them after being told multiple times that these products would arrive within 10 days. After a few weeks went by, I reached out for an update, and they once again reassured me that my products would be shipped by the end of the week. Now, after 7 weeks they have stopped responding after I have reached out twice over the last 2 weeks. This type of behavior is both unethical and unprofessional. If you are considering buying one of their products, please understand that this review is 100% truthful. I consider myself to be both a patient and rational person, but this situation is simply ridiculous. They continued to lie to me before cutting off all communication. Do Not Purchase Their Products. Edit 1: Since Apex continues to lie by stating, "our Customer Service Team has looked for any unanswered emails in the last 2 weeks, and all emails have been answered", I would highly recommend searching for tickets 39464 and 39843 Edit 2: My order was placed, paid for, and processed on November 9th, not December 2nd as you claim. Furthermore, you claim that, "at no point did you wait longer that 24 hours for a reply", which is fundamentally false. Support ticket numbers, 39464 and 39843 have indeed not received responses from you all. I left this review in order to establish some type of communication with you all after I had not received a response from you all in 2 weeks. Additionally, only after this review was published did I receive a reply to my next support ticket. Please stop spreading false information; I will be happy to provide you with time stamped emails and banking statements. I am thankful for the refund, and I am saddened and that this situation transpired the way that it did. I will be happy to take down this review once my refund has cleared, and my money is back in my account.
Response from Apex Gaming PCsDec 16, 2022
Hello! Thank you for taking the time to leave a review. After reviewing the order placed, we found that you purchased an Apex Silver Ready To Ship which is quoted to ship within "10 business days". Your order was placed on December 2nd which as of today is 10 business days exactly from the date the order was placed. As we noted in our emails your order was waiting to be shipped and was completed and ready to depart today. At this time, per your request, we have canceled your order. After reviewing the tickets provided to us, we also would like to note that at no point did you wait longer than 24 hours for a reply.