Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
apexgamingpcs.com
Website
apexgamingpcs.com
Category
Computers & Phones
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It took until February to get the PC but overall customer service was very helpful and Brian and Tim worked with me to get everything I wanted which was very nice
Response from Apex Gaming PCsFeb 12, 2025
Thank you for taking the time to provide us with this feedback. We're glad to hear you were pleased with our assistance, and very sorry for the delays you faced. As you can imagine, supply chain issues coupled with general shortages on stock during the holidays can make components difficult to procure at times. If you ever have any questions about your new system, please do not hesitate to reach out, and we are always happy to help.
HC
Happy C.
It's a great product
It's a great product; my son is thrilled with the result. It took quite a while to get the computer, but we ordered it only three weeks before Christmas, so a delay was expected. Several parts were back-ordered, contributing to the delay, but that is a reality of today's market. We are very happy with the computer.
Response from Apex Gaming PCsFeb 12, 2025
Thank you for taking the time to provide us with this feedback, and thank you for your understanding regarding these delays. We strive to find our customers the best value and fulfilment times on any components for their build that are not already in stock, but as you said, this can be quite challenging during the holidays. We're glad to hear your son is enjoying his new Apex Gaming PC, and please let us know if you ever require assistance for any reason.
LT
Latosha T.
It was a great experience
It was a great experience. The only problem I had is that shipping was very slow and I didn’t receive my product on the day. I was supposed to get it. I received it three weeks after the promised date.
Response from Apex Gaming PCsFeb 5, 2025
Hi Latosha, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year!
DY
Dylan
Great product
Great product, but took a while to get through the mail, however was holiday season so understandable
Response from Apex Gaming PCsFeb 5, 2025
Hi Dylan, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year! We hope you enjoy your new PC in good health.
JL
Jason L.
The experience was overall good
The experience was overall good. I was communicated well throughout most of the process. The laptop I received is awesome, and it works very well.
A couple draw backs to the experience happened regarding the receiving of the laptop. I was told purchasing this at the date I did was supposed to ship before Christmas and didn’t. The 4080 graphics card I initially wanted on the machine was cancelled, so we reverted to the 4070. Lastly, I had an issue with the product key on my machine for Windows and have been trying to communicate how to get access to it. I ended up spending an additional $130 to obtain a new product key because I never got follow ups on this issue after several attempts to reach out.
Response from Apex Gaming PCsFeb 5, 2025
Hi Jason,
Thank you for taking the time to share your experience. We’re thrilled to hear that you love your laptop and that, for the most part, communication throughout the process was good. However, I sincerely apologize for the issues you faced, particularly with the delayed shipment, the graphics card change, and the trouble with your Windows product key.
We completely understand how frustrating it must have been to expect a pre-Christmas delivery and experience delays. While we do our best to meet promised timeframes, we clearly fell short here, and I regret that we didn’t provide a better resolution for you. Additionally, the switch from the 4080 to the 4070 should have been handled with greater transparency to ensure you were fully informed every step of the way.
The most concerning part is that you had to purchase a new product key due to a lack of follow-up on our end. That’s unacceptable, and I truly appreciate you bringing it to our attention. I will be processing a $130 refund back to the payment method used to purchase your PC, and we will be reviewing our internal processes to ensure issues like this are addressed more effectively in the future.
Your support means a lot to us, and we want to ensure your experience with Apex is as positive as possible.
SM
Smolz
I got my pc and everything went well.
I got my pc and everything went well.
Response from Apex Gaming PCsFeb 5, 2025
Thanks, Smolz!
CO
Consumer
My overall pc is amazing
My overall pc is amazing. I can play all of the games I want honestly, however there is one slight issue. The graphics card they gave me only had 4GB of memory so you will have to upgrade your GPU fairly soon. But other than that the pc is great and I definitely recommend.
BP
Bun P.
Great Company
Apex Gaming has made me a great Pc and it runs ok, there are some issues though. First, when I got my pc one of the ram sticks was broken. Second, it took a while to make and be delivered. Besides those two problems they have great customer support. I recommend Apex Gaming PCs
