Apex Gaming PCsReviews of apexgamingpcs.com

The building process on my PC was never started due to a pushback on my loan for it. They never checked that this was settled, so my PC sat for 2 months, unbuilt. Customer Service is very kind and helpful, but that was really my only good experience from this.

My PC got to me after almost a month and a half they kept telling me different time it would get to me and ultimately just bad communication. I understand there was delays due to the hurricane in Texas but most the problems was the inconsistency of the timeline of when I was going to receive my PC

Since I received my PC, I have been having memory problems. Making the PC almost complete unusable since I received it.

i cant even play most good fps games like r6 gta even minecraft i cant play

First of all I was charged over $2000 for a horrible computer. The specs offered are extremely overpriced and cannot even begin to compete with other companies that offer pre-built pc's. Secondly, it took me 5 months to receive my pc that wasn't completely assembled. Third of all, I had to turn secure boot on to run a game through the BIOS settings and the computer hasn't been able to display ANY video output, and nothing works to fix this problem. The fourth problem that occured was the "Refund-Policy '' and the customer support. Not only did it take 5 months to ship and I had to seat the graphics card, I wasn't told there was a 30-day refund policy for the PC and that I could no longer get a refund even though it took 5 MONTHS to recieve. The customer support had told me in a phone call that I was able to get a refund then later emailed me to say he was mistaken. Now I am trying to repair my PC that has literally no video output and they are charging me a RMA invoice of $168.11 for a return label. This whole company is a complete scam that will give you horrible prices for a PC and won't even tell you that the specs for your "Dream PC" are terrible over the personal phone call they offer. I am extremely angry with my PC and the customer service I was provided. I really don't understand the $168 charge for a return label AND I have to pay to ship it back to them. DO NOT buy from this company, they are unprofessional money-grubbers.

Delivery date changed many times, no communication from seller, seller pushes additional purchases before delivering product

I ordered a PC but then needed to cancel after I saw the shipping date would be too long for my needs. I cancelled right away using their process, and they still charged my card and shipped the PC anyway. This was after several dialogs with their staff via email. Untrustworthy firm. Will never use again.

Order #AG118639 I had a genuinely awful shopping experience You get absolutely bombarded with pop-up ads when you get on their site which were, at the time, usually code-coupons related. It then started a countdown to entice you to use the code and, to the surprise of no one, it turns out it was not limited. They received a lot of complaints for these scumy practices because these coupons have since been turned into permanent sales. Anyways, I live in the EU and after reading through their international shipping policy, it did not seem to be a hurdle so I ordered a PC. I get sent an "anti-scam" email asking for ID verification which is fair enough. Then I get a second one ? And it is a lot more invasive ? I don't really feel good about my purchase anymore and while I complain in my mails to Support, I still play along and complete the verification process AGAIN. During this whole debacle, I received an email from one of their "engineer" which, even after multiple follow-up emails, never got an answer to. Turns out it was an automated email and the "engineer" was gone for weeks. He never responded anyways. Two months of radio silence later, I had to send yet another email for them to tell me about "a delay" that would be resolved by mid-February. The status page was not updated and they would have probably never told me if I did not reach out. Now I get a THIRD identity verification process that is EVEN MORE invasive and while I did get an order tracker, it has been blank for a week and I now truly fear I may never get my PC. Of course, Apex cannot refund my order and the ridiculous delays mean asking for a chargeback will be difficult. Now is the time to look at the legal actions I could take I guess Do not ever shop here but if you do and have issues, find a way to contact their ONLY good customer support rep : Mohammed. He is the only one who has been even remotely transparent when it comes to explaining the issues. ------------------- Edit March Second 2024 It appears Apex has tried taking down the review. My review will be updated once I've received my PC