Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
apexgamingpcs.com
Website
apexgamingpcs.com
Category
Computers & Phones
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Pc is great but took well over the estimated time.
Response from Apex Gaming PCsFeb 27, 2025
Thank you for taking the time to provide us with this feedback, and we are very sorry for the extended wait times. Unfortunately it is common for components to be in short supply for a month or two following the holidays, and this year also overlapped with Nvidias' generational shift from the 40 to 50 series, which came with its own delays. We're happy to hear you are pleased with the final product, and please do not hesitate to reach out should you ever have any questions or concerns.
EK
Ethan K.
Very good customer service, but
Very good customer service, and experience. The only problem I had was my computer arrived, and did not work. I can’t really blame the company for that, because it was a brand new GPU that came out at the beginning of the year. The GPU was causing the screen to go black. After that the computer would crash and restart after 10-15 minutes of game time.
Response from Apex Gaming PCsFeb 27, 2025
Thank you for taking the time to provide us with this feedback. While it is always possible that newly released components can have unforeseen issues, given the extensive stress testing your GPU passed before shipping, this failure is most likely due to damage that occurred in shipping. Either way, we look forward to getting your PC back to you in perfect working order very shortly. Once it's received, please let us know right away if you experience any issues at all.
AS
Amanda S.
I ordered the computer December 4th for…
I ordered the computer December 4th for Christmas and didn’t receive it until almost the end of January. The computer came UPS which was a nightmare because they wouldn’t deliver it without a signature and getting it sent to a drop off location was a four day process. The computer works great but the wait and the shipping need tons of improvement.
Response from Apex Gaming PCsFeb 5, 2025
Hi Amanda, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year!
MB
Mckenzie B.
Shipping nightmare
The PC is amazing but the customer service could’ve been better. I ordered my PC the last day of November 2024 it was a Christmas gift for my fiancée and was supposed to be really special. I had gotten the call to talk about my PC and talk about what he was gonna use it for and I had asked when it would be shipping and an estimated time they said December 20-22 because of when I ordered and they have all the parts and my order was apart of their Christmas bundle where it’s guaranteed to be there before Christmas which is why I bought it. Christmas passed and I called and asked where it was and I was told it was on the way and that they were sorry deliver wasn’t there on the 25 I said it was fine and not to worry as long as it’s here soon. On January 10 I was fed up and called to ask where it was since they had told me it was supposed to be here and there wasn’t any more delays. Only to get told that a part went bad and they were supposed to have emailed me to tell me and call me. Also that it had been replaced a week ago and he has no idea why my order wasn’t shipped because it was done and tested to be safe the new part was working and that it was ready to be sent, but he just told me that he would have to figure out what was going on because he had no clue why my order wasn’t shipped. Finally it took another 10 days to get the PC here and he’s loved it but the whole shipping process was just a complete mess
Response from Apex Gaming PCsFeb 5, 2025
Hi Mckenzie,
Thank you for sharing your experience, and I sincerely apologize for the delays and miscommunication surrounding your order. We understand how important this gift was, and we deeply regret that it did not arrive in time for Christmas as promised.
Our goal is always to provide a smooth and reliable experience, and in this case, we clearly fell short. While unforeseen part failures can happen, we should have communicated with you more effectively and ensured that your PC was shipped as soon as it was ready. I understand how frustrating it must have been to receive conflicting updates, and I truly appreciate your patience throughout the process.
That said, I’m so glad to hear that your fiancée loves the PC! While we can't undo the shipping delays, we will absolutely be reviewing our internal processes to ensure better communication and follow-through in situations like this.
If there’s anything else we can do to make this right, please don’t hesitate to reach out. We truly appreciate your support and hope your fiancée enjoys the PC for years to come!
NB
Noah B.
Quality product, decent communication.
I had placed an order for my PC on the 20th of November, and just today got my PC... A month later. Don't get me wrong it runs great and works perfectly, however, I had sent multiple emails and got very late responses, I've seen most people get their PC's within like 2 weeks while mine took a month. Okay experience overall.
Response from Apex Gaming PCsFeb 5, 2025
Hi Noah,
Thank you for sharing your experience, and I appreciate your patience throughout the process. While I’m glad to hear that your PC is running great, I sincerely apologize for the longer-than-expected wait time and the delayed responses to your emails.
We aim to fulfill orders within our stated timeframe, and while most PCs do ship within two weeks, unexpected delays can sometimes occur. That said, you should have received more timely updates, and I regret that we didn’t provide better communication regarding your order status.
Your feedback is important, and we’ll use it to improve our response times and order tracking. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We truly appreciate your support!
MJ
mastrbuilder J.
The PC is great the customer service…
The PC is great the customer service was alright but it was rather expensive and when it arrived my wifi adapter didn't work then a week later I got another one and that didn't work either but it wasn't the companies fault ofc.
Response from Apex Gaming PCsSep 27, 2024
Thank you for your feedback and for sharing your experience with your new PC! We're thrilled to hear that you're enjoying the performance of your system.
We appreciate your patience regarding the issue with the Wi-Fi adapter, and we're sorry for the inconvenience it caused. We understand how frustrating it can be when everything doesn't work perfectly out of the box. We're glad we could send you a replacement and hope the matter is now fully resolved.
If there's anything else we can assist with or if you have any further concerns, please don't hesitate to reach out. We are here to help!
TO
Toby
the computer was good but the service was well not so great
i do enjoy the computer i got but i greatly disliked that i was never informed when delays had occurred and as well, my pc got delayed by a long time because someone on the apex team made an invoice that i was going to buy extended warranty even though i did not, and that when i ask why the pc was taking a long time to ship out, i had to ask why it was being delayed 4 times over the course of 2 weeks before they told me that the invoice existed
Response from Apex Gaming PCsSep 27, 2024
Thank you for taking the time to share your experience with us. While we’re pleased to hear that you're enjoying your new PC, we sincerely apologize for the frustrations you encountered during the order process.
It’s clear that we didn’t meet your expectations regarding communication, especially with the delays and the misunderstanding with the warranty invoice. This is not the level of service we strive to provide, and your feedback highlights areas where we can improve.
We completely understand how disappointing it must have been to face such delays without timely updates, and we are reviewing our processes to ensure this doesn’t happen again. If there’s anything we can do to make things right or assist you further, please don’t hesitate to reach out.
Thank you again for your understanding, and we hope to serve you better in the future.
GG
Gabe G.
My PC came in a white case which wasn’t…
My PC came in a white case which wasn’t made known to me. Some of the customer support knew what they were doing and others were just jerks about it. Other than that the pc is running great!
Response from Apex Gaming PCsSep 27, 2024
Thank you for your feedback and for letting us know how your PC is performing! We're glad to hear that it’s running great, but we’re sorry to hear about your experience with the case color and some of our customer support interactions.
We understand how important it is to receive the exact product you expect, and we apologize if the case color wasn’t communicated clearly. Additionally, we take customer service very seriously, and it's disappointing to hear that some of our team members did not meet your expectations. We’ll be looking into this to ensure a more consistent experience for all of our customers.
If there's anything else we can assist you with, or if you have further feedback, please don’t hesitate to reach out. We appreciate your understanding and thank you for choosing Apex Gaming PCs!
