Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCsJan 8, 2026

Hello Ricardo. Thank you for taking the time to provide us with this feedback, and please accept our sincere apology for the delay. The root of the issue with this replacement has been that Nvidia no longer produces the 30 series cards, which makes them rather difficult to get ahold of. We were able to secure a 3070Ti for your replacement which is a direct upgrade from your original GPU. We are covering the difference in cost ourselves, and we hope this is an acceptable resolution. Please let us know if you have any other questions or concerns, and we are always happy to help.

Response from Apex Gaming PCsDec 14, 2025

We’re sorry to hear you’re frustrated, and we want to clarify a few important points for transparency. The order was cancelled at your request after production processes had already begun. Because Apex builds fully custom PCs, cancellation fees apply once work has started, and these fees are clearly disclosed prior to purchase. Regarding the additional amount you’re seeing: any interest, taxes, fees, or balance differences shown through Affirm are determined and charged by Affirm directly. Apex does not control, collect, or benefit from Affirm’s financing fees, and we are not responsible for them. While we understand the situation is disappointing, the cancellation itself was not initiated by Apex, and the fees applied were in accordance with the terms agreed to at checkout. If you have questions about your Affirm balance specifically, we recommend contacting Affirm support directly, as they can provide the most accurate breakdown of those charges.

Response from Apex Gaming PCsNov 21, 2025

Hello Elit, thank you for taking the time to provide us with this feedback. We're very sorry our R Series process was not made more clear initially. These PCs are financed directly through us and the first payment is effectively a down payment. Depending on several different factors, we do sometimes require an additional down payment before we are able to ship a PC. In the event that an additional down payment is due, we always offer the option of a full refund if you do not wish to proceed. This refund has already been issued and we're sorry we were unable to find you an alternate solution. If there is ever anything else we can assist you with, please let us know and we are happy to help.

Response from Apex Gaming PCsNov 6, 2025

Hello, thank you for taking the time to reach out and leave a response. Once the order is made on these types of PCs, parts start moving immediately, which is why they are not eligible for cancelation. I understand wanting to cancel and swap to a PC that suits your needs more -- when you informed us that you would like the other PC and would like to cancel, we immediately worked with you to find a solution to get this resolved. We were very clear on our cancelation policy for these types of PCs, a policy that is stated on the website before you place the order, but that does not mean you are restricted to that PC or that we will not work with you to make the order what you would like. We are currently working to help you get into the PC you would like, we worked within our system to adjust the build for you, and swap into the PC you were requesting. We essentially manually did your cancelation and moved you into your preferred build. This does take some time, as it has to be done through our staff, but we are working on your request as quickly as we can.

Response from Apex Gaming PCsOct 17, 2025

Thank you for taking the time to provide us with this feedback. As Ryan had mentioned in our most recent email, we did respond to your original email within an hour, and our response was kicked back by the mailer. This likely means that our emails are being blocked by your spam filter. In case you also did not receive our most recent reply, we are extremely sorry for the delay you've experienced. The sale of individual components is a new service we are offering, and we are still ironing out the kinks with our software. Seeing as your order was delayed as a result, we've gone ahead and refunded the full amount to you. You should be receiving your complimentary component in the next day or two, and we hope this is acceptable compensation for the inconvenience.

Response from Apex Gaming PCsSep 26, 2025

Hello, We’re sorry for any confusion. Apex Gaming PCs does not currently sell or ship products to India, and we have no record of an order under your name, and the order number provided is not an Apex order number. It’s possible this review was left in error or may be related to another company. If you believe this was a mistake, please feel free to reach out to Trustpilot to have the review reassigned. If you’d like to confirm directly with us, you can always contact our team at [email protected] and we’ll be happy to verify. Thank you, Apex Gaming PCs

Response from Apex Gaming PCsSep 17, 2025

Dear Juan, Thank you for taking the time to share your detailed feedback. We appreciate both the positives you mentioned as well as the areas where you felt let down. On Peripherals and Quality We’re sorry to hear that your experience with the peripherals did not meet your expectations. All peripherals we provide are sourced directly from established distributors like AsRock and Royal Kludge and carry their manufacturer warranties, but we recognize that product expectations can vary. Your comments are very helpful, and we’ll review our current sourcing and product descriptions to ensure customers have clear visibility into exactly what they are ordering. On Shipping and Delivery Experience We’re glad to hear that you found the packing of your tower excellent and that the parts arrived secure. At the same time, we fully understand how frustrating it is to wait for deliveries with inaccurate ETAs. Unfortunately, carrier timelines are not something we can directly control, but we can do better at setting expectations—especially around peripherals sometimes shipping separately. We’ll be working to make this clearer during checkout and order updates going forward. Commitment to Improvement Your feedback highlights areas where we can improve both our communication and product presentation. While we’re glad your tower met your expectations, we want your entire experience with Apex—from PC to accessories—to feel worthwhile and reliable. If you’d like, our team would be happy to review your order directly with you and see what options we can provide to help make this right. Please reach out to us at [email protected] so we can assist further. Thank you again for your honesty—it helps us continue improving. —Apex Gaming PCs

Response from Apex Gaming PCsSep 11, 2025

We’d like to provide context to address the inaccuracies in this review. Lead Times This order was shipped on time, within 6 weeks of being placed during the peak demand period of Black Friday and Cyber Monday. The additional delay was due to Australian customs clearance, which took roughly 30 days and is outside of Apex’s control. In total, the order took under 60 days to arrive, not 3-4 months late. Power Supply & Voltage At the time of this order, our international builds did not yet ship with automatically switching PSUs. Instead, all international customers—including yourself—received clear email instructions upon purchase reminding them to confirm that the PSU voltage switch was set correctly (110V vs 220–240V) before first powering on. Failure to do so unfortunately results in damage that is classified as user error under our warranty terms. Warranty & Third-Party Repairs Our warranty explicitly states that we do not cover damage resulting from user error, nor can we make repair or refund determinations based on reports from third-party repair shops. Any claims must go through our RMA process to ensure consistency and fairness across all customers. Current Practices Since then, Apex has upgraded all systems to ship with automatically switching PSUs, meaning international customers no longer need to manually adjust voltage. This change was specifically made to prevent scenarios like this from ever occurring again. Order Value & Repair Costs The claim that you are “about 3k short” is inaccurate. The order in question was just over $1,000 USD. Based on our internal assessments, the type of PSU-related repair referenced would cost approximately $60–$70 to resolve—not thousands of dollars as suggested. Customer Service We recognize this was a frustrating experience, but the circumstances fall outside the scope of our warranty. Our team strives to communicate clearly and provide support, but we cannot override established policies when the issue stems from incorrect setup outside our control.