Apex Gaming PCsReviews of apexgamingpcs.com

Ordered my customized PC in December and fully expected a longer wait because of Christmas. After my order status portal stopped being updated and expected arrival dates on parts seemingly disappeared I called customer service for an update and was told that all my parts would arrive in the next 2-3 days and I was pretty high in the build queue (2 more days to be built). It is now three weeks later and after two more calls they are still saying that the parts will arrive in 2 days.

Very overpriced, a whiteout build costs $600 more. Vertical gpu costs $179. I bought from them the end of December and didn’t get my pc until April. Within a week one of my exhaust fans was dead but I didn’t want to have to wait another 2 months for them to fix it. By the time I got my pc the model I got was revamped with a better cpu and gpu for the same price but I still got the old one.

This took way to long, 2 months for a computer to be built and then delivered with a signature required and was never told that would be a thing. Then trying to get it delivered to another address where someone would be available. This was one of the worst experiences I have ever had and, no offer of compensation or sincerness from anyone working at this company.

The PC stopped operating at optimal performance after only a few days. The only game that is used on the PC is the game it was designed as a special model for (Austin Farmer for Farming simulator).

Well as of this moment, I’ve lost respect for Apex as I’ve just only now decided to do some research and found out that some people have had to wait months on end to get their PCs and that allegedly everything is overpriced. I wish I would’ve done my research sooner. So I could’ve had my PC sooner. Just save your time and buy a PC from somewhere else

I am still mixed about about the whole experience however I can confidentiality say that I have never had an experience such a good with customer service before. The guy not only figure out the issues I had with the pc case, but helped me find the case, resolved some issues, get my pc in a timely manner, and other stuff as well. If I were to rate everything I would give pc performance a 5/5 (no complaints here), shipping a 2/5 (a few things came loose if not tightened done all the way), advertisement 1/5 (seem like they changed the halo flood theme pc without communicating with hiddenxperia about it and I ended up with a pc different from what I thought I would get), and lastly I would give customer support a 5/5 (was not expecting the service I got). EDIT I guess no flood themed pc.

I ordered my PC back in December. So I've waited three months. My first delivery date was missed because of a supposed supply issue. Problem is no one contacted me and it took two emails to get a response. First one friendly of course my next one which I was clearly upset finally got a response. This is where I start to believe that they are a cash in cash out type business. I email them asking if I can get concrete information on when my PC would ship because the second quotes date was delayed on their order tracker. Now I have an issue with my processor not being in stock. I wasn't told about this last month so they clearly used it in another's build. Or they are entirely incompetent. Which either isn't good. Do not order from Apex they will delay your build for various non-specific problems. I know someone else who ordered a PC from them the same day and had the exact same experience. Except his engineer which is the only decent part of their staff helped him because he was so shocked at the delay. Update: I originally gave the company a one star. I will say after experiencing more problems with inventory management incompetence or what a symptom of what I stated above they did atleast upgrade my graphics card for the issues and once everything was in the PC was promptly built and shipped. Glad to have a PC but I can't recommend Apex PCs. I just happened to make a big enough stink.