Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCsJun 2, 2026

Thank you for bringing this to our attention and we're very sorry to hear this happened. For future reference, we are able to replace components that are damaged under these circumstances via our hardware warranty. As you saw, we package our systems extensively, but shipping damage is sometimes unfortunately unavoidable, particularly with international orders. We hope you understand that shipping damage is outside of our control, but we will still do whatever we can to make you whole. We are unable to identify your order with the information you've provided, and we were unable to locate any similar case in our open or recent tickets. If you would like our assistance resolving this matter, please reach out to us at [email protected] and we're happy to help.

Response from Apex Gaming PCsMay 17, 2026

Hi Adam, we are very sorry to hear about all of the issues you have had with your PC. If you could please email us at [email protected], or modify your review to include your order number, we would love the chance to do what we can to make things right.

Response from Apex Gaming PCsApr 7, 2026

Hello Enzo, thank you for bringing this to our attention. We're very sorry to hear you are experiencing performance issues. In case you were not aware, your PC comes with lifetime tech support, and based on your description, this will very likely be an easy fix. We are unable to locate an order under the name you've used here, so please do reach out to us at [email protected] and we'll 100% get this fixed up.

Response from Apex Gaming PCsMar 31, 2026

Hi there, We’re really sorry to hear about your experience — that’s definitely not the performance we expect from our systems. We want to clarify that we only use brand new components in all of our builds, and every PC is thoroughly tested before it leaves our facility. Based on what you’re describing, it’s very possible the issue is related to the CMOS being reset during shipping, which can sometimes cause boot looping. The good news is that this is typically a quick and easy fix. It does look like we hadn’t received any prior contact from you about this issue, so we weren’t aware you were experiencing problems. Every system we sell includes lifetime technical support and is backed by a warranty, and we’re always here to help — we just need customers to reach out so we can step in. We’ve sent you an email and would really appreciate the chance to work with you directly to get this resolved as quickly as possible. Our goal is to make sure your PC is running exactly as it should.

Response from Apex Gaming PCsMar 25, 2026

Thank you for your feedback. We’re sorry to hear about your frustration and understand how disappointing this situation has been. To clarify a few important points, the deposit for the replacement motherboard was $230, not $800. This deposit is refunded once the original component is returned in a condition that allows the manufacturer to process it under their replacement policy. In this case, the returned motherboard unfortunately had extensive physical damage to the interior of the CPU socket. This type of damage makes the component ineligible for manufacturer replacement. It’s also important to note that the motherboard was received by us with the protective plastic socket cover still in place. Because of this, the damage could not have occurred during shipping, as the cover would have prevented any contact with the socket pins in transit. We absolutely do work with customers to file shipping claims when damage occurs during transit. However, based on the condition in which the board was received, this was not consistent with shipping-related damage. We strive to be as transparent as possible with our replacement process and policies, and we regret that this situation did not meet your expectations. If you would like to discuss this further, we’re happy to review the case with you again and answer any remaining questions.

Response from Apex Gaming PCsMar 18, 2026

We’re really sorry to hear about your experience—this is absolutely not the kind of first impression we want you to have. After reviewing our support history, we were only able to find one instance where we asked about trying a different power outlet. We understand how frustrating it can feel to be asked basic troubleshooting questions, especially when you’ve already taken those steps. That said, when a system isn’t powering on, it’s critical for us to verify each part of the power chain to rule out any external causes before moving forward with deeper diagnostics. We want to reassure you that your PC was fully tested and confirmed to be working properly before it left our facility. However, issues can occasionally occur during shipping, and we take situations like this very seriously. At this point, we’ve already initiated a return for repair so we can get hands-on with your system and resolve the issue as quickly as possible. Our team will prioritize your case to ensure your PC is repaired and returned to you as fast as humanly possible. We truly appreciate your patience and the effort you’ve already put into troubleshooting. We’ll make this right.

Response from Apex Gaming PCsJan 28, 2026

Thank you for taking the time to share your experience. We’re sorry that this order did not work out as smoothly as either of us would have liked. We'd like to clarify a few important points: all of your messages, both via live chat and email, were responded to promptly by our team. The verification we requested was not personal information; the merchant ID is something we already had on file and simply needed to confirm because the billing information you provided did not match what was registered with the payment method. This is a standard fraud-prevention step required to protect both the customer and our business. When you requested a cancellation, we processed a full refund of the order. No restocking fee was charged. The only portion that could not be returned was the sales tax already remitted to the state, as state taxes are legally non-refundable once paid. We understand that our communication during the verification process felt confusing, particularly with automated status messages overlapping manual updates, and we appreciate that feedback, it’s something we continually work to improve. Our team does make outbound calls when needed, I personally attempted to reach you on four separate occasions, and we apologize if those attempts did not line up well with your availability. We respect your decision to purchase elsewhere and genuinely wish you the best with your new system. Thank you again for your feedback, as it helps us improve our processes and customer experience.

Response from Apex Gaming PCsJan 12, 2026

Thank you for taking the time to provide us with this feedback. This shipment was unfortunately lost by the USPS. In these situations, we do need the carrier to replace the item as they are liable for losing it. We did issue a refund ahead of the USPS claim being paid as you requested. We're very sorry this process took longer than you would have liked, and we hope you understand our only options in these situations are to get the item replaced or issue a refund, which we did.