AnthemReviews of anthem.com

These are the most considerate, kind and professional team I have ever had help me. They are the JUSTICE LEAGUE OF TAXATION. God bless them one and all.

I recently lost my job and had to enroll in COBRA coverage. I called the customer service representative to ask when this would take effect because I had a prescription I needed to refill. Not only did the very nice representative do some research to find out how long the conversion would take - she informed me that my prescription benefit was with another company. Not only did she give me the number to the prescription vendor, but offered to call them (and my employer) herself while I was on the line waiting. I of course said "oh no - I don't want to waste your time" (assuming that in a call center she probably had productivity metrics to meet like time per call). But instead she said - "No I'm happy to do so - we are here to assist our members." It was the best customer service experience I've ever had. You are lucky if you have healthcare service through Anthem.

Anthem/NationsBenefits needs to get sued for ripping off medicare! The new Flex Account, OTC card manager NationsBenefits LLC is a joke. Their website and apps on Google Play/ App store are dysfunctional. Neither work. The app is supposed to have a scanner to scan in-store OTC products to see if they are eligible for purchase with the OTC benefit. It doesn't have a scanner. Both the app and website feature a manual way to enter a product name, or UPC code, to see if an in-store item is eligible. It does not work either. The OTC products the company has that you can order from them online or through the app are 2 to 5 times higher priced than the same products at Walmart. The company is managing the Flex Accounts and the OTC benefits. Flex Accounts according to the Medicare contract, EOC, and Summary of Benefits, are for dental, vision, or hearing services, and pay those providers directly. NationsBenefits set up 2 wallets on the website, Flex, and OTC. They then split the products they sell online into 2 wallets. They are charging members from their Flex Account for OTC items, like toothpaste, toothbrushes, dental floss, denture tablets, contact solutions, and eye drops. This is clearly a contract violation and defrauding of Medicare seniors. Nothing like ripping off Senior citizens living on fixed incomes. Anthem is not the only insurer that is using NationsBenefits LLC as a card manager. The Google Play store is lighting up with bad reviews for NationsBenefits LLC since 2023 started. Seniors with Anthem Medicare Advantage Plans beware with your OTC/Flex Account benefits you are being ripped off!

Read to the end, helpful hints to force Anthem to provide your medicine!! We've had them since before, when I hardly ever went to the doctor's, except yearly check-up, and after, when diagnosed with a chronic condition- ulcerative colitis. It is a great insurance, when you're giving them money (a $6.1 Billion profit- not gross- PROFIT in 2021) but less than stellar when you actually need them to provide the exact thing you bought- insurance. The chronic condition I have, can't be cured and required medication every 2 weeks. They make you beg for a prescription order every month, and every year you need prior authorization. That last came up 3 years after never requiring it. Suddenly, no medication until that. OK, solved, everything went fine. Then, a year later, after months of software screw ups where had to call and beg for medication you paid for with the premiums, yes that's what they actually buy it's not just to line Anthem's pockets, another prior authorization comes up. This time, they schedule it, and delay it so they can actually miss a shipment and save $2,000 (list price, they no doubt pay less) because $6.1 Billion is not enough to make. This is an un-curable disease. It doesn't change, it doesn't slightly get better there is not a single difference between my condition 3.5 years ago when I went into remission, and today. NOT ONE THING. There is not 1 thing different in my medical condition concerning ulcerative colitis for 4 years. Yet, today they denied my therapy. The same therapy I PAID FOR. The way to resolve this crap they pull is to REQUEST A PEER-TO-PEER WITH YOUR DOCTOR. The reason it's capitalized is that is the most important point for all insurance/money-grabbing-devils companies. Request a review from their chief doctor. What is happening is, a paper pusher is canceling your medicine, no doubt lining for its end-of-year bonus. Object and demand a review by their chief doctor. That way, you'll get what your doctor prescribed. Plus, report them to your state, I did (Georgia, which just last year leveled the highest fine against Anthem in Georgia's history).

Anthem hired a new company to manage their Flex Account and OTC cards for 2023. The company is NationsBenefits LLC out of Plantation, FL. This has got to be the biggest mistake Anthem has ever made. In 2017 my husband signed onto a Anthem MediBlue Plus HMO Medicare Advantage Plan. A few years later I also joined the plan. The plan was good, we had no problems with Anthem the first few years. Then came 2021, things started going down hill. First with their OTC provider company. Then it was with their coding department. They started coding things wrong. Charging more for copay's than what their Medicare contract, EOC, and Summary of Benefits stated. Calls, emails, to their members phone number or messages couldn't get the coding issues fixed. After going round and round with member services for months, I finally emailed Anthem's CEO. The issue finally got resolved. No senior on a Medicare Advantage plan should have to go through this, or be ripped off by charging more than contracted copay's. After 2022's debacles, I debated whether we should sign on again, or switch to a different company. I decided to stay with Anthem for 2023. BIG MISTAKE! This is how 2023 is panning out. The new Flex Account, OTC card manager NationsBenefits LLC is a joke. Their website, apps on Google Play are dysfunctional. Neither work. The app is supposed to have a scanner to scan in store OTC products to see if they are eligible for purchase with the OTC benefit. It doesn't have a scanner. Both the app and website feature a manual way to enter a product name, or UPC code, to see if an in store item is eligible. It does not work either. The OTC products the company has that you can order from them online or through the app are 2 to 5 times higher priced than the same products at Walmart. The company is managing the Flex Accounts and the OTC benefits. Flex Accounts according to the Medicare contract, EOC, and Summary of Benefits, are for dental, vision, or hearing services, and paying those providers directly. NationsBenefits set up 2 wallets on the website, Flex, and OTC. They then split the products they sell online into the 2 wallets. They are charging members from their Flex Account for OTC items, like toothpaste, tooth brushes, dental floss, denture tablets, contact solutions, eye drops. This is clearly a contract violation and defrauding of Medicare seniors. Nothing like ripping off Senior citizens living on fixed incomes. Anthem is not the only insurer who is using NationsBenefits LLC as a card manager. The Google Play store is lighting up with bad reviews for NationsBenefits LLC since 2023 started. Seniors with Anthem Medicare Advantage Plans beware with your OTC/Flex Account benefits you are being ripped off!

I'm working on getting an out-of-network midwife covered with a Gap Extension. So far, I have spent 4 hours and 53 minutes on hold, been transferred 7 times, gotten hung up on, been given 5 different numbers "that go directly to" a representative that can help, and still have not reached a person who can help. The off-shore customer service representatives keep saying I need to talk to someone on-shore and saying they'll transfer me, but I have not been transferred to an on-shore representative.

I'm going into veterinary field and needed to get my rabies shots. I explained that to my insurance rep to see if it'll be covered as preventive. I was told the shots won't be considered preventive... Hello? Rabies? Veterinary field? Why aren't the rabies vaccines considered preventive for vet students when they are for animals? It's also hard to find providers in the correct specialty too. I've been trying to find a psychiatrist and Anthem shows me neurosurgeons. The ones I did find don't take BCBS and/or any other insurance. The app is hard to use. The website is just ok.

Anthem should be called ScamThem. Knowing that we were going to be having a baby this year, we shopped around for insurance and did our homework. It was important to us that we find an insurer with a large selection of in-network providers in our area. We looked at provider lists and finally settled on a plan from Anthem. The price was reasonable, and they had a lot of doctors in our area. However, every single time we need to find a doctor or specialist, it's nearly impossible to find one that is actually in-network. We call doctor after doctor FROM ANTHEM'S LIST OF IN-NETWORK PROVIDERS, only to be told things like: -"That doctor retired 7 years ago." -"That practice closed a couple of years ago." -"We used to take that insurance, but now we don't." -"We've never taken Anthem insurance." When we had to take our newborn to a pediatric neurosurgeon, we had to drive over 100 miles round trip to get to the closest in-network doctor. The best part of all of that? The hospital 50 miles away that we had to go to, has another location 7 miles from us. But they don't take Anthem. Every single experience we have had finding a doctor with this insurance has been a nightmare. From where I'm standing at least, it sure as he'll looks like Anthem is engaging in fraud and false advertising. (Wouldn't be the first time they were caught doing that, by the way.)