Anker SOLIX USReviews of ankersolix.com

"I am reporting an unacceptable warranty experience regarding my Solarbank 2 Plus (RMA 35037680). I haven't received a single serious answer since last Sunday, even though my return was officially delivered to the Anker warehouse on Wednesday morning. Current situation: 1. Return Delivered: The unit was received three days ago, but I still haven't been provided with a tracking number for the replacement. 2. System Blocked: My setup, consisting of two E1600 units, is currently STUCK at 32W because the required main Solarbank 2 Plus unit is missing. My entire solar production is severely limited every single day. 3. Lack of Support: I am only getting automated replies with no real solutions. I had to pay for warranty shipping out of pocket, and now I am left with an unusable system and no replacement hardware. RMA: 35037680. Fix this now. 30.3.2026 UPDATE: The private support from Daisy is surreal. They suggested I update the firmware of an APsystems inverter to solve my power issues. I DO NOT OWN an APsystems inverter. I use the internal inverter built into the Solarbank 2 Plus—the very same unit that is currently sitting in YOUR warehouse . How can I update a product they are holding? This proves that my file is not being reviewed correctly and I am receiving generic, incorrect technical scripts instead of a solution.

I have a power outage and the unit will not produce power.

Great product, i'm very excited

Had a problem with an Anker dual hub switch. Spoke with the tech help. They stayed with the effort to resolve the issue, not fading into the background. They pinpointed the issue quickly and resolved the matter. They kept me informed frequently along the way. As a result, all functioning normally (I took the opportunity to expand my system).

I could not be more pleased with this purchase. First, the ordering process online is easy to navigate providing all the relevant info needed to decide on which machine to choose and its cost. Delivery was prompt and arrived sooner than I expected. My goal was for a sizable cooler for when there are power outages and this model meets that goal. It's well made, solid, offers dual zone settings for fridge/freezer options, portable, dual batteries assure extended coverage, lids open easy and close tightly keeping the cold insulated and it's so quiet I'm using it now as a second fridge and keeping more food on hand than usual. Most importantly, I'm now confident I can trust it for storing medication during an outage. The BT set-up to control temps by phone works well. Honestly, this model checks all the boxes. My one disappointment is the condition of the box upon arrival. It was in such poor shape I was certain the machine might be damaged, dented or even scratched. I have a photo of what I'm describing in case you'd care to review it. I understand why delivery insurance was offered and grateful I opted for it. Thankfully, the machine was not harmed in any way. My Anker experience has been successful enough that I'm looking into a power station that can support the cooler in addition to the dual batteries which reached 100% capacity in short order. Well done Anker Solix.

Process needs work Pushing for a review when the installation isn't complete yet seems presumptive. Really how can I rate the service or equipment before it is even in service? So since the installation is part of the package I'll have to say this hasn't gone well so far. First contractor assigned flaked out so I've had to find my own. Maybe once everything is installed and working it would be a better time to ask how things went but so far while the equipment has arrived I can't speak to how good or bad it is, only the installation process which hasn't gone well so far.

The ordering and delivery were top notch.

Anker Solarbank 2 E1600 pro mit 2,7 kWh Zusatzakku Schnelle Lieferung, leichte Installation, gute Benutzer-App. Die Besonderheit war, dass ich bei einer Störung in der Kommunikation der App mit der Solarbank sofort einen Support-Mitarbeiter an's Telefon gekriegt habe, der mit mir das Problem analysierte. Zunächst zwar ohne Erfolg, aber das Support Team hat sich VON SICH AUS bei mir gemeldet. Auf Emails reagierten sie praktisch umgehend. Das ist bei wenigen Anbietern so. Auch nachdem das Problem behoben war, erkundigten sie sich, wie es läuft und ob sie noch etwas tun könnten. Das ist sehr guter Service, ganz großes Lob.