Disappointed
This is definitely not a portable solar…
This is definitely not a portable solar generator. The solar panel is also not portable. They are both much too large to carry! The solar panel alone, folded in half comes up to may waste. There is no handle to even carry it with. Customer service offered a laughable $19 refund, and I was responsible for return shipping.
Response from Anker SOLIX USMay 25, 2026
Dear Customer, Thank you for your feedback. We sincerely apologize that this shopping experience did not meet your expectations. We regret that the folding size of the solar panel did not meet your portability requirements. We fully understand your concerns and have taken your feedback seriously. At the same time, we sincerely apologize for the unpleasant experience caused by the previous refund plan. This response was automatically generated by our AI system, and we are currently urgently optimizing the AI response mechanism internally to ensure more considerate and reasonable follow-up services. Regarding our return and exchange policy, we support 30-day no-reason returns. Normally, for no-reason returns due to non-quality issues, the customer is responsible for return shipping costs. However, considering your special circumstances, we are willing to make an exception for you and apply for a special return service, with us handling the related arrangements. Our dedicated customer service team will contact you through your previous ticket to assist you with the subsequent procedures. Thank you again for your feedback, which helps us continuously improve. We wish you a pleasant life! Best regards, Anker SOLIX Customer Support