AngelSenseReviews of angelsense.com

Again you rock

AngelSense is highly recommended for persons with autism, and really all individuals that have the tendency to run or walk away. Elderly persons could benefit from it as well.

Very easy to use, gives us peace and security for our child with autism!

My son is a 12 years old non verbal autistic boy. I can now know when he arrives to school or when he is about to come home, listen-in to verify he is ok if a see any changes in staff or routs. We go over his day together using the app and he knows that mommy was with him.

The product provide peace of mind for parents. Its sent me at text message when my son is at unexpected place and enables me to listenin and assure everything is ok. Great product!!

This is by far a very good product our son is autistic and is a runner it helps us ease our minds we know he is safe with Angelsense thanks.

I've been with Angelsense for about a year and a half now. One thing that I felt safe about is the employees also have special kids. The device is wonderful!! I couldn't imagine life without the security of knowing where my kids are in the case of an incident. Dealing with support this time I felt as if my needs were met with no friction (there was some back and forth emails but it was kind and used to help determine the true problem), but the ticket needed to be escalated to tech support. That's when it got difficult. Normally, when you try to listen in and the device in in an area with limited cellular service you will get a message that says the voice mail box has not been setup. I know this because, again, I've had this for about a year and a half. Upon receiving a replacement device when I tested the listen in feature I got a message that said "The number you dialed is not reachable" and then it had an official message number like "message number 80-10" I can not remember the message number exactly right now. Well, once it was directed to tech support I received an email back stating that it is normal to get the voicemail box has not been setup when cellular service is low.... Okay, I know that. Did you not read what my problem actually was? Did you just assume I was an idiot? That is not the message I was getting. I told them again the message I WAS getting. They said okay please try it now. Back and forth until I asked them had they actually dialed the number? Could you please dial the number. I am not an idiot, I know what I hear when I dial. A 5 year old could repeat it. It has NOTHING TO DO WITH VOICEMAIL! Finally, after that email I hear nothing else, but miraculously overnight the listen in function is now working! Nothing more from tech support. Leaving me to feel as if it never really happened, they never did a thing to fix it, because they could never have any troubles starting up a new device (it's normal in the tech world to have new devices not work. I know because I am a network and systems admin for the last 17 years!) It's also okay to address a real problem, admit there was one so you don't leave the customer feeling terrible. I worked my way up to Network admin. I was on help desk 1, then 2, then 3 before going to Systems admin. Never, did I make the end user feel stupid to save face on our end. Even if it was PEBCAK or user error I (and all my colleagues) gently explained how to make it better without leaving the end user frustrated and/or feeling like the issue never existed. This is the second time I have walked away from tech support feeling like this. It's okay to say "oh my, that's weird. Never seen that before. Let's see what we can do to fix it". It makes you more human, more kind, more understanding! I love both of our Angels. I couldn't live without them. I just pray they don't break. My kids are special needs too. I don't need added frustration to something I feel as if I couldn't live without. You didn't fully read what the problem actually was. Tech support please understand that being without an angel on your special kid is like taking your cell phone and home phone away and sending your "runner" kid to a brand new school on a strange bus for the entire day. It's already frustrating and scary please try to be more understanding.

This company by far never fails to provide the outmost excellent customer service. The peace of mind they provide parents like me has nomprice. I have yet to encounter anyone within this company that does not provide excellent customer service.