Dan
Big improvement over older brands I tried five years ago
Reliable. Enhanced peace of mind. A great comfort to "cut the leash" on Ben. The user interface, due to advanced features, is a little too complex for me. Pop-up messages are annoying and obscure essential parts of the map. Regardless, the simpler features of the device are useful immediately. Not too difficult to attach securely, and Ben got used to it in a few days. The biggest need for improvement is the connection to the charger. The tiny little connector is hard to position correctly, resists insertion, and tends to fall out. The blue charging light is hard to see through the surrounding felt pocket. Correct positioning of connector access hole in the felt pocket requires target practice and frustrating multiple attempts. In conclusion, the reporting technology is mostly intuitive and user friendly. I like the way I can follow Ben on my cell phone in real time, no matter where I am, then look up a detailed record of his movements on my desktop computer at my later convenience. A little pricy but worth the peace of mind.
Response from AngelSenseDec 9, 2015
Hi Dan, Thank you so much for your feedback! We appreciate you taking the time to share your experience with us. Our number one goal is to keep our children safe and that means making the product as user friendly as possible. First, I would say that we should get you a new sleeve. It is possible that the connector and the slot are not lined up properly or the slot is not big enough. I typically remove my device from the sleeve to charge my device so I have not had the same experience that you have. I will pass your comments about the connector issues and visibility of the lights through the sleeve on to our Product Team. I believe that some of the more recent sleeve versions have the lights visible. I don't have your email address but if you send a case via the App (red envelope) and say that Valerie asked you to send a request for a new sleeve, I will get one out to you. I truly appreciate your feedback. Thank you for being part of the AngelSense community! Valerie Head of Customer Care


