AngelSenseReviews of angelsense.com

I originally purchased this device so I could know where my daughter is in case she elopes. Unfortunately, so far the tracking has not been accurate enough or updated quickly enough for me to feel safe relying on it. We live on a large fenced property with a creek nearby. My daughter frequently finds ways to get down to the creek, which is already stressful enough. Several times, I have checked the app before searching for her, only for it to show that she was still at home when she was not. That delay is not just frustrating, it is dangerous. If she were to reach the road or head toward the highway, choosing the wrong direction based on inaccurate tracking could waste critical time. There are two routes from our property to the highway, and if the app tells me she is still home when she is actually moving, that creates a very real safety issue. On the other hand, I have also received multiple false alerts. There have been several occasions where the app notified me that my daughter had left school. I would open the app and see her location showing nearly a kilometer away from the school grounds. To verify whether the alert was accurate, I had to use the one-way calling feature, only to hear that she was still safely in class or outside on the playground. This is particularly concerning because her school is even closer to the highway than our home. If she were to elope unnoticed, it would take her less than a minute to reach the highway. Receiving inaccurate location alerts in situations like that is incredibly distressing. The same thing happens at home. I will sometimes receive alerts saying she has left the property while she is still inside her room, yet when she is actually near or beyond a boundary, the app may still show her safely at home. While writing this review, I experienced another extremely concerning incident. I could no longer see my daughter in the yard, so while trying to find her I opened the app to check her location. The app showed her down by the creek, yet I never received any boundary alert indicating she had left the property. When I got to the creek, I still could not see her anywhere. I was calling her name and searching around the property while genuinely panicking because the app continued showing her at the creek. For a moment, I truly thought she may have fallen in and been carried away by the current. She was thankfully okay, but situations like this are exactly why reliable tracking and accurate alerts matter so much. A device marketed toward vulnerable children should not create this level of uncertainty during an emergency. That inconsistency makes it very difficult to trust the device in situations where accurate information matters most. For nearly $90 a month, I expected significantly better performance and reliability. Some major improvements I would love to see: • Better location accuracy • Satellite connectivity with an eSIM (similar to Rogers Satellite) • Faster live updates with a manual refresh option • Water and dust resistance • Longer battery life • A bracelet option One feature I would especially love to see improved is the ability to create fully custom boundaries. Competing trackers like Tractive allow users to physically map boundaries along fence lines or property edges instead of relying on broad preset zones. For families in rural areas or properties with hazards nearby, that level of customization makes a huge difference. Many families using these devices are already stretched thin financially. A nearly $90 monthly bill is difficult to justify, especially when competing trackers offer more features at a lower cost. At this point, I have honestly considered switching to Tractive. Yes, they are marketed for pets, but their updates appear more frequent, the battery life is substantially better, the device is water and dust resistant, and the subscription cost is far more reasonable. My daughter does not need a smartwatch. She simply needs a reliable wearable tracker. A small bracelet-style device would honestly work better for our needs, and depending on the size of Tractive’s trackers, that may even be possible. If I am being honest, I am more than disappointed with AngelSense. I wanted this device to give me peace of mind, but instead I often feel like I cannot fully trust the information it provides in situations where accuracy matters most.

You have to keep the device plugged in and charging when not in use because it can't be turned off manually which is inconvenient. The subscription monthly rate is extremely unrealistic and way too high. As parents of children with special needs we have enough money going out every month. Personally I would never recommend it to another parent. I would never purchase this myself but it was a Christmas present

The reason I paid all of this money for Angel sense was to have better cellular and gps signals than apple trackers. When it works, it does provide that, but now I’ve had the signal completely go out for no reason 5 times in the last year. Sometimes you’ll get lucky and get a great customer service rep, and other times it’s truly shocking. Apple might have a bit of a lag, but it NEVER completely cuts out for 18 hours!!! Also, Apple batteries last ages and this one lasts barely a day. When it’s a matter of life and death for those you love and are trying to keep safe, this is more than me just whingeing. I couldn’t get ahold of anyone in America, so I’ll be cancelling my subscription. All the customer service reps claim they are mothers who have special needs kids. The lies, the lies, the lies. There’s no bloody way that’s true because they’d be dealing with the same cellular and gps signal failures and would be horrified.

I think that AngelSense is a good idea, but my son refused to wear it. He even tore a hole in his shirt trying to get it off, he also figured out that he could take off the shirt or pants he was wearing to get the tracker off. He is 11. Also, my son's school was a dead zone. I had a hard time telling if he was inside the school or not. We have been paying for a year and only used it less then 10 times. I am trying to cancel before it renews and it has been very difficult. We are in a contract and I understand that, but they will not let me have them cancel it to be sure it does auto renew, even if I pay off the balance. Our contract ends in 7 days.

There is a problem with the GS4 brand or they only work upto 1 year there warranty and then start deteriorating as I have now had two successive trackers just gradually stop powering up in a space of three years!!!

I've had an AngelSense device for some time. I broke it last week. I ordered a new one. They charged me. No problem. It didn't come. The haphazard, amateurish, and ineffective customer service was horrible. I just wanted to find out if/when I'd get the new device. I honestly think they do not know what they are doing. The last woman with whom I spoke copped a pretty harsh attitude with me... even tried to blame me for not getting the new device - that I paid for a week ago! I guess customers are secondary to them. Wow. This situation could be salvaged if someone knowledgeable and in a position of authority would just call me to sort everything out.

I'm in day two of high frustration. The device does not work, at all. I also positive customer service, though pleasant, and tech support may not know what's going on either, which is actually very scary. I really thought this could have been a true answer to my prayer but should I even trust this product at this point? I advocated for it, telling my friends and family but I'll have to change my mind. I'm an unhappy, let down and unsatisfied customer. I'll have to ask for a full refund.

We ordered our Angel Sense with no problems. We used it for about 6 weejs when we noticed it would alert us our son had left school. This happened 3 times in one week and each time we had to call and go to the school to check on him. We knew it wasn't accurate due to the route it showed he had went was through trees, buildings, etc. We called and were sent a new device on a different network. Immediately the same thing happened. We attempted for 4 months to use this device but ultimately it was a failure. Not only was the GPS very inaccurate but the listen in feature was faulty. When you dial in to listen in to your child's surroundings you can't hear anything except fuzzy background noise. You can't actually make out words being said or noises around them at all. We called in December 2015 to report our unhappiness and to request a cancellation and refund for December. Flash forward to January and February 2016. Our bank account was drafted both months for angel sense. Upon finally noticing I called in in February and they saw where we had requested the refund and stated someone would call us back yo approve the refund within 5 days. No one called. I called a week later was told the same thing that it would be 3-5 days and a manager would call me to approve the refund. I waited and called a 3rd time the first week of March 2016. Same response. Still no cancellation and still no refund almost 4 months later and still being charged. Horrible customer service. Horrible product.