Ana LuisaReviews of analuisa.com

I purchased the Modern Duo Bundle as a birthday present for a friend. Within 3 months, the Harry bracelet in this duo has broken twice. The original and the replacement snapped randomly, due to the extremely thin chain. I then spoke to customer service about either getting a replacement, or getting an alternative bracelet of a similar value. I was told only a replacement or a refund would be possible. I requested a refund for the half of the bundle, and asked how much that would be, but instead of giving me any information and ignoring my question, I was sent just one third of the price I paid. I had been sent a partial refund with no explanation until after receiving the money, that taxes and customs is part of the price that you do not receive back. Now this birthday present is worth less than originally thought, and I have a bad taste in my mouth. I had planned on buying a different bracelet from Ana Luisa to replace the broken bracelets for my friend, but I am so disappointed in the company and the quality of the jewellery, and I feel shortchanged.

I love it! I purchased a bracelet for myself (the best way to spoil yourself) and it arrived within the established delivery times. After some months, the material is still beautiful shiny and I have not lost any glitter! Top quality! I will definitely buy more in the future and feel like I will never be disappointed!

Love, love my medium Suzanne earrings! I originally purchased the small ones but my ear lobes are too thick. I exchanged them for the medium and they are perfect. The original order arrived quickly but my exchange arrived in 3 days. What great customer service. These are beautiful and high quality. I will be wearing them frequently. Thank you Ana Luisa!

Received some requested earrings for a present and loved them. Came back and purchased an ear cuff. If you get it in silver, I’ll buy that as well. Love what I’ve received, quickly shipped and seems lime great quality. Thank you for nice jewelry at a nice price.

Made a purchase over an year ago. 2 out of the 5 items started to fall apart after only wearing it on special occasions❗️Necklace broke and parts of the hoop earings fall off after barely wearing it. Contacted the customer service for them to reject my replacement request, just because it was purchase before they introduced the 2 years warranty. Disappointing customer service and poor quality jewellery. Will not purchase again. Don't fall for the 2 year warranty guarantee ⚠️ the quality is so poor.

I like it. Good to have it for daily.

Love how I can wear the jewelry all the time and it doesn’t tarnish

The original pair of earrngs just didn't work. Loved them but could not get them to fit properly. So...I exchanged them for different ones and they came right away. LOVE THEM!! Wear them everyday and willkeep on purchasing from Ana Luisa!!!