Ana LuisaReviews of analuisa.com

Response from Ana LuisaDec 4, 2024

Hi Jennie, We're so sorry the details about our AL Luxe membership program were unclear when placing your order. Our membership is optional and you can opt out of it by selecting “Guest” pricing in the side cart. You’ll see your cart refresh with updated pricing. We apologize for any confusion caused and we'll make sure to share your feedback with our teams to improve our communication. Best, The Ana Luisa Team

Response from Ana LuisaNov 29, 2024

Hi Nicole, We appreciate you sharing your feedback with us and apologies for the inconvenience caused. Our AL Luxe membership is completely optional and can be removed at checkout. Our hope is for customers to make an informed decision before opting into the program. However, we hear your concerns and will relay your feedback to our teams to improve our communication and future experiences for our customers. Also, please reach out to our customer support team at [email protected] and we'd be happy to get things sorted for you. Best, The Ana Luisa Team

Response from Ana LuisaNov 26, 2024

We're so sorry to hear you received a damaged item! This is not the experience we want for our customers and we'd like to make this right for you. We offer a 2-Year Warranty on all of our jewelry and it covers damages. Please contact us at [email protected] and we'd be happy to find the right solution with you.

Response from Ana LuisaOct 31, 2024

Hi Chloe, Thank you for taking the time to share your recent experience with us. We're so sorry for the trouble caused. Our AL Luxe membership is offered to our customers before checking out and is completely optional. Our goal is that customers would be able to make an informed decision before opting into the program. However, we hear your concerns and will relay your feedback to our teams to improve our communication and future experiences for our customers. Apologies again for the inconvenience caused. Please let us know if you have any further questions or concerns - here to help. Best, Ana Luisa Team

Response from Ana LuisaOct 15, 2024

Hi Lexi, Thank you so much for taking the time to tell us how you feel! We are so happy to hear you have been happy with your experience with Ana Luisa. Have a wonderful day. :) Best, The Ana Luisa Team

Response from Ana LuisaOct 8, 2024

Hi Seattle, Thank you so much for your feedback. I’m so sorry the details about our AL Luxe membership program were unclear before you placed your order. Becoming an AL Luxe member is optional and can be completed during checkout. Once you've signed up, you can make changes to your account at any time but please let us know if you're having trouble and we'd be happy to look into it for you. As for your return, you should've received a return label to your email at the time the return was initiated. However, if you are still awaiting your refund, please reach out to our customer support team via [email protected] so we can track this down for you and process your refund right away. We apologize for the inconvenience and frustration you've experienced. We hope we can make this up to you in the future. Best, The Ana Luisa Team