AmTrust Financial ServicesReviews of amtrustfinancial.com

Strangely enough the bribe I was offered by this company to close claim, the phone call was never recorded because the person used his managers mobile phone to contact me 😂😂😂

Vara lite mänskliga, 89 dagar räcker inte, du måste vart arbetande i 90 dagar.

I’ve been dealing with AmTrust for my Workers’ Comp claim and this has been one of the most frustrating, disorganized experiences I’ve ever had. My adjuster, John Vic Salonga, and manager Tammy Williams have continuously failed to send my payments on time, even after I reported the issue multiple times. Because of their errors, my check was delayed for over three weeks, and since then the payments have never been on a consistent schedule. Instead of correcting the issue, they just keep issuing checks as if nothing happened. Every delay puts me further behind — I’ve had late rent fees, court and eviction paperwork filed every month, late utility bills, car payment issues, and I’m struggling to keep food in my home. When I explained this repeatedly to their manager, she called it a “courtesy” to send part of what I’m owed and then made me fill out more forms for the rest. It feels like they’re playing games instead of taking responsibility for their mistakes. Workers’ Comp is supposed to help injured workers stay afloat, not push them deeper into hardship. AmTrust has shown a complete lack of care and professionalism. I’m now pursuing a formal investigation and penalties through the Industrial Commission of Arizona for bad-faith handling and unreasonable delays. If you’re dealing with this company, document everything — emails, calls, and every missed payment. They’ve caused me months of stress and financial damage that could have been avoided with basic accountability. Even after I explained to them the law, they broke the poor business practices, the unfair business practices, the pattern of negligence and bad faith conduct how they can face sanctions and everything and steal. Nothing happens. They continue to act like they doing me a favor, instead of taking accountability. Thank God for social media cause it looks like they’re about to be famous.

This is my first negative rating of any company. This is the WORST company I have encountered in the past 45 years. We purchased workman comp insurance with them for many years. I retired 4 years ago with no employee or claims. Final audits clearly indicated the above to the company. However, instead of giving us some refund like other companies I worked with, this one charged me additional $800 for nothing! They did not explain to me the reason behind this. Now they sent the bill to the collection agency trying to force me to pay them. I already responded to the collection agency and am ready to fight them in court. I am writing this to inform the public that this is a dishonest, unethical company. Please stay away from them!

This is not a reputable insurance ! Just go to the better alternative on my photo album for a smooth amazing experience .

if i could leave zero stars i would. amtrust is the biggest scam of a company to ever exist. your worker's compensation nightmare is just beginning. go with any company but amtrust they are as crooked as they come.

Worst and feel like scam . Audits every years have to pay minimum extra $10000 every year without any explanation . Even provided legitimate payroll

I have been dealing with AmTrust Europe Limited in relation to a Premier Guarantee warranty claim for my flat, which has suffered from a severe roof leak since 2018. Despite the defect clearly falling within the policy’s “Major Damage” and waterproofing cover, no qualified contractor has ever been appointed to carry out a permanent repair. Over the years I have: Provided extensive photographic evidence, inspection access, and a documented timeline of the defect. Repeatedly chased updates, only to receive vague or no answers. Been referred back to the developer/freeholder, who has already failed to resolve the issue multiple times with inadequate patch repairs. On 13th August 2025, AmTrust’s appointed claims handler confirmed that all repair and alternative accommodation arrangements “should be directed” to the developer — despite the fact the developer has failed for over seven years to deliver a proper fix. This feels like a clear avoidance of their responsibility to intervene when the responsible party fails to act. Meanwhile, I continue to live in a property that becomes uninhabitable during significant rainfall, with a real risk of further damage and health issues. There has been no fixed start date, no completion date, and no assurance the works will be carried out by a competent professional to building regulation standards. My experience with AmTrust has been one of delay, poor communication, and no meaningful progress — exactly the opposite of what a warranty provider should deliver. If you are buying a new-build home, I strongly recommend you research their track record before relying on this warranty for peace of mind. Update: I have emailed AmTrust’s feedbackresponse at amtrustgroup.com with full details of my case (roof leak at C502, Royal Crescent, Southampton). This includes the long timeline of failed repairs, ignored requests for alternative accommodation, and my recent Letter Before Action sent by recorded delivery. I expect AmTrust to now align their feedback, complaints, and claims teams and provide a full resolution within the 14-day deadline I have set, failing which County Court proceedings will be issued.