AmTrust Financial ServicesReviews of amtrustfinancial.com

Lets start with this: if I could give them - 100 stars, I would! Reasons? 1. Your adjuster never picks up or calls back. 2. They change the adjusters constantly without ever letting you know. 3. If you want to get anything done, you better get in touch with the supervisor from the start, who also gets changed without notice. 4. It takes FOREVER for the company to get doctors approved. My injury happened in the first week of January; the first time I was able to see a specialist was the second week of March. 5. They close your case without notifying you, the reason for closing the case is lack of treatment for a period of time, and the lack of treatment is caused by their inability to find in-network doctors. So, while I was waiting for them to get doctors approved, they simply closed the case. What a frustrating disaster!

The language barriers are ridiculous, how can I spell the words, make the letter sounds AND state where it is located in the alphabet AND STILL it is wrong. They mailed me information regarding who my adjuster was, but spelled my street name wrong, missed a letter in my first name and too top it off the adjuster I was provided contact information for via mail DID NOT match what was in the system. I had been sending my documents to the wrong adjuster for atleast a month, an they never even responded to bring notice to the error. This delayed my medical treatment severely, when I brought it too customer service all I was told was thats not what they were seeing in the system. How do you receive confidential documents in error for over a month in never respond that its been received in error.

Travel insurance: ROLAND Assistance's claims handling was poor Severe medical emergency, the cause of which, according to the medical report, is unrelated to any pre-existing conditions. ROLAND Assistance's response as claims handler: wrong form, targeted questions about my medical history, and a reference to an exclusion clause. In effect, a reversal of the burden of proof, even though it would be up to ROLAND to prove a connection, not up to me to prove the opposite. Communication was friendly, but I got the impression that follow-up questions and additional document requests were used to avoid paying benefits. Most recently, a medical certificate and a statement from my family doctor were demanded. I am therefore not pursuing the case further and have paid the bills myself. In my view, this is a matter for the ombudsman and BaFin. I rate the TF Bank card itself positively, separate from this. My frustration is with ROLAND Assistance's claims handling.

Seit 2020 bin ich Inhaber der TF Bank Mastercard Gold und habe nahezu alle meine Reisen über diese Karte gebucht – stets im vollen Vertrauen auf die enthaltenen Versicherungen (Reiserücktrittsversicherung.) Nun musste ich nach etlichen Jahren treuer Kundschaft die Versicherung erstmals in Anspruch nehmen (Stornokosten: 1.358,00 €). Die Erfahrung ist eine enorme Enttäuschung: Der Versicherungspartner der Bank (AmTrust / ROLAND) verweigert die Erstattung unter Berufung auf Ziffer 6.1.4 AVB mit einer völlig verdrehten Darstellung des Sachverhalts. Obwohl medizinisch belegt ist, dass vor der Reisebuchung am 17.04.2026 lediglich eine einfache Prellung nach einem Umfaller des Motorrads im Stillstand (kein Verkehrsunfall!) diagnostiziert wurde und die Reisefähigkeit voll gegeben war, stuft die Versicherung dies fälschlicherweise als "akuten schweren Verkehrsunfall vor Buchung" ein. Erst ein MRT nach der Buchung (23.04.2026) offenbarte überraschend schwere Sehnenrisse. Jahrelang wird dem Kunden das "gute Gefühl" einer Kreditkarte mit Versicherungsschutz verkauft. Kommt es aber zum Ernstfall, wird trotz eindeutiger Befunde kein Cent gezahlt. Der Fall liegt nun offiziell beim irischen Ombudsman (FSPO) und der BaFin. Für mich ist dieses Verhalten unverständlich und kein Umgang mit jahrelangen Bestandskunden. Keine Empfehlung für alle, die sich auf den enthaltenen Versicherungsschutz verlassen wollen.

More than a year into a structural-warranty claim, with unfinished repairs and refusing to accept responsibility This review concerns AmTrust Specialty Limited’s UK structural-warranty claims service through Marley Risk Consultants, with the originating claim through a Premier new home insurance guarantee. Our claim began in September 2025. By October 2026, substantial external repairs remain unfinished: large areas of cladding have been removed, downpipes and roof-edge details are incomplete, and the house is not adequately protected against further water ingress. The insurer and Marley arrangements involved approving Betacove’s proposed costs, instructing it to proceed, and arranging direct payment. Before work began, I expressly disputed the transfer of design and management risks to us. Marley subsequently acknowledged the acceptance form and gave Betacove the go-ahead without rejecting that qualification. Betacove later stated in writing that its contract was with Marley, and refused to provide me with information including information vital to a post-hoc Building Control submission caused by their contractors conducting work without permission despite my asking several times about required authorities. Despite that record, Marley has described the works as a ‘cash settlement’ for which we bear the management responsibilities. After Betacove’s withdrawal, it also told us that because we had not signed a contract with Betacove, there could be no breach of conditions. I dispute those conclusions. They do not resolve who appointed and instructed the contractor, what obligations it accepted, or why the homeowner should now be left to untangle the unfinished project, with their home at risk. As at 9 October 2026, we still need an assessed protection plan and a workable route to completing our home. This has caused substantial distress and disruption. I would not recommend AmTrust’s claims service on the basis of our experience.

Terrible, cancelled because they were over priced. They they did a magic audit and charged me another $4200 for an insurance policy i only had for 4 months. Please stay away from them. Worst insurance company I've ever used.

⚠️ Extremely disappointing experience with Amfinancial Services. I paid for insurance expecting to be covered when something went wrong. When I made a legitimate roof damage claim, I was refused a payout despite providing the evidence requested. The whole experience has been incredibly frustrating and has completely undermined my confidence in the service I paid for. Based on my experience, I would not use Amfinancial Services again. If you are considering them, I strongly recommend reading the policy and claims conditions very carefully before committing. My experience has been a major disappointment.

Would give them 0 if I could. Worst company I've ever worked with. We finally moved away from them to Next Insurance and it has been so much better.