AmTrust Financial ServicesReviews of amtrustfinancial.com

Hadde det vert null stjerner hadde jeg skrevet det. Det dårligste forsikringselskapet jeg har møtt på. Mobilselskapet Ice bruker den til mobilforsikring. Hold dere unna!!

My experience with AMTrust is in contrast to the other reviews on here. I had an insurance claim on my caravan and they handled it very thoroughly and the outcome was very positive.I am very grateful for their help, in particular Ashleigh who was a pleasure to deal with. The claims process was very detailed and quite thorough but I felt the assessment was incredibly fair and they made payment very quickly. Thank you for all your help!

The service and professionalism of this company and they treat there customers is absolutely appalling. When you have a devastating house fire and can't get help straight away and had nowhere to live for 3 weeks. I could go on and on.

If there would be a option for zero star, i would give, i have never experienced like this the way they handle your caravan claim, they are just happy taking insurance money but when it comes to even small claim, they leave you on your own and people buy this insurance for stress free but this company have given me hell of stress for whole year, and wasted my lots of energy by speaking to a claim handlers and they still have not sorted our problem, its been a 11 months. Now really fed up and decided not to go for renewal with this company which is a nightmare.

Retroactively raise the price 4 times and threaten you with the collection department. Update: the comment from AmTrust Financial Services is a robo-comment, and they did not mean to contact them for assistance. I tried, and they literally told me they don't care.

On 12/1/2025 I was punched in the eye by a patient at work. The experience was traumatic and has caused some anxiety. I sustained an orbital floor blowout fracture of my left eye. Bone, muscle, and other eye contents have been affected. I was told that surgery is sometimes needed for this injury. I was referred to an oculoplastic surgeon and an oral maxillofacial surgeon. I was supposed to see both between 12/18/25-1/1/2026. I have never been seen by an oral maxillofacial surgeon. The oculoplastic surgeon visit was not until 3/18/26. I still do not know whether or not surgery is needed. The oculoplastic surgeon was very dismissive, the two exams lasted maybe five minutes each, the doctor left the exam room door open during the entire second visit, he completely ignored my symptoms, blamed my current symptoms on my LASIK surgery from 3/2024, ignored my complaints of pain and discomfort, didn’t offer any treatment plan, and cleared me to go back to work as a registered nurse where I use my eyes for long hours. He did not address how my eye might be healing or what to expect in the future. From what I have read, loss of vision is a possibility. I’m full of fear and anxiety, stress, I feel like I am not important and neither is my eye. The doctor’s documentation is inaccurate and his treatment borders medical malpractice. I have made my adjuster aware of all of these things. When I expressed these issues with AmTrust and requested to be seen by another oculoplastic surgeon and to be seen by an oral maxillofacial surgeon, I was told no. I waited months to find out what is going on with my eye, cheek, nose, and inner ear. I still have no answers. I still don’t know what to expect in the future. I’m sure scar tissue has formed, and if surgery is needed it is going to be more complex than it would have been months ago. But AmTrust is ignoring how I am feeling. They are ignoring my concerns. And, honestly, they are ignoring the potential for more complications in the future that could be more costly and that could have legal implications for the improper care that was provided, for ignoring medical recommendations and getting the proper care that I need, and for the medical records that contain improper billing codes and inaccurate notes, all of which they were made aware of.

I’ve been waiting on payment for weeks because Susan can’t write down an address correctly. They have literally mailed it to the wrong address 4 times and 1 time Susan forgot to mail it all together… this isn’t multiple payments I’m waiting on either it’s literally 1 payment .. this is the worst company I’ve dealt with.

I’m very disappointed with my experience with AmTrust. The audit review process has taken far too long, and I’ve already had to submit the audit three separate times. It’s been frustrating, time-consuming, and completely inefficient. A process like this should not require repeated submissions with no clear resolution. Communication and turnaround time need serious improvement.