AmTrust Financial ServicesReviews of amtrustfinancial.com

Website is nearly useless. No 'contact us' button, no email address to begin a conversation. Customer service is dreadful. Please don't take your business here, you will regret it.

I own a house some 15 miles from the South Coast UK and in 2023 started the many named Storms that continued for about 8 months. Apparently a Storm is only named if there are winds in excess or about of 100mph. I contacted AM Trust they told me wait off until the Storms have reduced and then look again at the damage. I did and then claimed the following March 2024 to get a claim form was difficult and required a few calls. Submitted the Claim and I asked for a surveyor or assessor to visit and see the damage no such person arrived. I had to have the damage fixed so contractor did a good job submitted the cost to AM Trust by which time I had not heard about the claim submission they then wrote back telling me there had not been any storms and they refused the claim. I then sent them the findings of The Met Weather Office UK of the 12 storms that had hit they still said they do not exist. So I went through the Ombudsman what a waste of time they are. AM Trust said to the Ombudsman I had never made contact with them and there were no phone calls so I sent the Ombudsman a copy of my phone Bills over the period I am still waiting for a reply they have implied they will take no notice. In my Family I have a couple of Lawyers Barristers they have legal friends ie a Circuit Judge I have shown the evidence to him he wants me to take AM Trust to the small claims court as he is sure there can be only one result AM Trust will have to pay. I have another property nearby the same happened with the roof, Insurance Company sent an assessor he then passed my claim the work has been done and they have paid but it was a British Company not this conglomerate AM Trust who like to take your money but stop all claims. Sorry about my story but these are the facts of dealing with AM Trust DO NOT BOTHER go elsewhere even it is more expensive. I defy anybody from AM Trust to contact me as I have seen there other so called contacts to others.

The reviewer’s first claim with AM Trust Europe Limited was rejected on technical grounds regarding documentation. Despite the insurer’s earlier offer to handle the claim, the underwriter refused to proceed, forcing the reviewer to deal directly with the manufacturer, which proved successful without insurer help. The broker offered no support, and an ombudsman complaint remains unresolved. The experience left the reviewer dissatisfied and feeling unsupported by both insurer and broker.

Website registration doesn't work. So I can't generate my loss runs reports. Extremely difficult to get a hold of anyone on the phone in customer service. Once I finally got a hold of someone, they were unable to help. Horrible customer service!

We are changing immediately. Clunky website. Bad customer service. Poor communication. Difficult to navigate audit process. Impossible to find the cancellation button on their site and they ignored multiple requests to cancel. CA has a 1 click to cancel law and this has to be in violation of that!

I rarely write reviews, but my experience with this insurance company has been nothing short of frustrating and unacceptable. When I first signed up, everything sounded great—competitive premiums, fast claims process, and "excellent customer service." Unfortunately, none of that turned out to be true. When I filed a claim after a legitimate incident, the process became a nightmare. Delays, vague communication, and repeated requests for the same documents over and over again. It took weeks just to get a basic response, and every time I called, I was transferred multiple times with no real resolution. Even worse, they tried to avoid paying the full claim amount using technicalities that were never clearly explained in the policy. I felt like they were looking for any excuse not to honor their end of the agreement.

Having read these reviews I’m feeling I’m very lucky that I have been paid out. I have caravan insurance with them, we got hit from Behind on a motorway by another vehicle. I filled out the claims form, got 1 quote, and I’ve just received the money to get the repair done. I was expecting it to be a nightmare especially having seen all the negative feedback, however my experience with them has been quite good to be fair. It took less than a month too. Thanks for sorting so quickly.

If I could give this company less than 1 star I would!! We have our home in the UK insured, we live abroad. The upstairs had 2 leaks subsequently requiring a new bathroom, weeks between emails, asking for the same things or more, the bathroom had to go ahead because we have tenants in the house.. 6 months later, no further forward and still asking for further information!! To add insult to injury, they’ve now doubled the premium despite no pay out! We are 12K out of pocket. And complaints .. no response after offering £300 compensation. I don’t want compensated, I want the funds back that we’ve been paying insurance for!!! I’ll be taking this the whole road