Paul
Putrid customer service, great product
Quite possibly the worst customer service I've ever received, not a joke. I ordered a fireplace in September 2020 that was supposed to come with a windscreen. At the time of purchase I was told windscreen was backordered. Not a problem. I just asked to have it sent when it comes in. As of today, April 2021, I still do not have a windscreen. I didn't get a single communication from support informing me that my item was still delayed. After months, I finally reached out to support (and have needed to do so multiple times) to ask for a status update, at times waiting over a month for a response. Finally I was told their order was stuck in customs. At that point, February 2021, I asked to be contacted with frequent status updates... I still haven't heard back from them. The fire pit itself is nice and works great, but if any part of your shipment can't be shipped beware, you may never receive it and get little to no communication from the company. If your between purchasing here and another vendor, I'd go with the other vendor.