AMS Fireplace Inc.Reviews of amsfireplace.com

The light grey cover doesn't exactly match the color of the light grey fireplace.

While we like the quality of the actual firepit, the accessories that come in the bundle pack are not worth the extra money as they are poor quality or do not fit the actual firepit. The customer service has been good to help me resolve the issue, but in the end, i had to return part of my purchase as they could not find a part that would work with my firepit. A bit disappointed to be honest.

Firstly, I understand that AMS has no control of production of the fireplaces. I had originally placed an Avanti fireplace through another seller, and when I was told that the product was gonna take longer than originally told, I start shopping through other sellers. When I contacted AMS, I explained the situation and was told that they did have the fireplace in stock and it would take 2-3 weeks at most to get to me. I was emailed a week later stating that I would receive my fireplace at the end of May noted I did the purchase at the beginning of March. I understand they have no control of production, but they Customer Service and or inventory control is upsetting. I would have known the truth I would have not canceled my previous order and would have been three weeks ahead in line receiving my fireplace from Avantii. I gave them a three stars because they do have good pricing and is in ordering through their website.

I believed that by ordering my particular part was in stock and would receive it in just a few days being so near by. It did not state NOT IN STOCK. Took 2 months to receive.

Prety fair deliver timeline from order. Order was correct. Only issue they only have a 4" steel angle bracket for like brick lintel. I had a stone lintel with a 6" steel plate to attach bracket, so if I was not creative, the screen would not have gotten installed. I used the 4" provided added another 4" plate drilled holes and bent ends to make a 6" bracket. they should have a 6" option for steel bracket.

Customer service has been relatively prompt, but wish I could speak immediately with an associate rather than always getting answering machine and them calling me back.