AMS Fireplace Inc.Reviews of amsfireplace.com

The product shipped later than anticipated, and the AMS rep was rude on email when I inquired about this. I then got in touch with a second AMS rep who was super helpful, and she found the product sitting at the local courier facility waiting to be delivered. Due to delivery restrictions in my area, organizing the delivery was difficult. When the product was finally delivered, we discovered that the lava rock wasn't shipped with the firepit. This took an additional month before we received it.

Slow delivery and not what was advertised

My fireplace screen/door was ordered to custom dimensions, but arrived 3 inches too tall! The lack of quality control at the factory was surprising, but AMS took full responsibility and expedited a new door which was delivered in about 2 weeks.

Took my order but never processed it. I waited a couple of weeks to hear from them about a shipping date and never did, so I called only to find out the person I ordered it from never actually placed the order. Then when I actually got the order placed and they shipped it, half of the order was wrong.