AMS Fireplace Inc.Reviews of amsfireplace.com

The new grill came damaged to begin with and that's the only reason it's 4 stars and not 5, but the customer service was very helpful and willing to replace it and reimburse me for the trouble.

Good pricing with fast shipping. Packing could be better to prevent problems with leaking out during shipment.

The quality of the fireplace screen. It looks beautiful in our Family Room.

My order got "lost" and I called to try and confirm the status. The people at AMS were so responsive to my problem and kept me informed of their actions on a regular basis. The fact that I continually heard back from them until the product showed up at my house kept me from panicking about the order. Very appreciative of the customer service I received

Great people with excellent experience. I had to take a day to wait for fire pit that was supposed to be delivered and installed. Then another day for install in which only 1 guy showed and together moved 400 lbs to back yard. He was a great employee as were all I got to meet. Thanks I am completely satisfied with service and quality joe

Great product, great service but a little on the expensive side.

Beautiful screen and looks gorgeous but very hard to keep clean. Every fire builds up black soot on the glass. It’s also very heavy to move when adding firewood.