AMS Fireplace Inc.Reviews of amsfireplace.com

The customer service dose not know how to deal with orders .

Order placed 7-8-25, after 2 weeks with no email, tracking number or email with an update informing me that my item was on back order but I was not told this until I called 3 times and finally got a call back. I was told that it would another 3 weeks (8-21-25) before they would have it to ship. Today is 8-23-25 and again I have not been updated IF or WHEN I might receive my order. Customer service is very lacking and communication almost nonexistent. Luke Oliver

Had problem with high speed for heater exchanger. Tried numerous times to contact someone. Finally did and never received a call back with answer

I have 1 stars because shipping is expensive and sooo slow. I had to cancel and reschedule 2x my appointment with plumber because part had not arrived ! Product arrive and had to use a vise to loosen to make valve work! People great!

Ordered 2 different parts, both of the were from a different model that would not fit, emailed for return with no reply. Still waiting someone from the company to reach back to me.

The product shipped with the wrong components. Customer service unable to help.

I ordered a grill cover for my Napolian grill in July and have not received it yet, it now October!!!

I have ordered more than two months ago, I have been in constant emails and reminders with AMS’s support team But I still do not even have a clear Delievry date with previous promises not fulfilled. Require the clearance of the matter.