Mark C.
I am updating my last review it took a…
I am updating my last review it took a while and many emails I did receive a full refund should not have taken so long if your going to be in business keep your customers in the loop.

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Ampere (ampere.shop) has 66 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Appliances & Electronics · Claymont, Delaware
Excellent

Appliances & Electronics · Wilmington, Delaware
Excellent

Appliances & Electronics · Dover, Delaware
Excellent

Appliances & Electronics · Newark, Delaware
Great
66 approved reviews, newest moderated first
Mark C.
I am updating my last review it took a while and many emails I did receive a full refund should not have taken so long if your going to be in business keep your customers in the loop.
John S.
Rocky start but they came through. They do not have the staff to keep up with the quantity of orders receiving which still needs to be fixed by them. However after a month they finally got my order shipped. They expressed shipped 2 day air to try and make up for the lost time as well as offer me a more than generous discount in refund to my purchase. I actually felt bad with how much they were discounting. The lack of communication was very frustrating but all in all they made it right and tried their best to fix the situation. I won’t lie I definitely could have been easier on them looking back on everything now but I would give this company a chance. Don’t go in thinking you’ll get the sunglasses in a week but I’ve only had mine for a day now and the only time i took them off was to sleep lol. Originally gave them 1 star after everything they have done I would say 4 stars. If you think I’m now being generous call it a 3 but they have made up for their mistakes in my mind.
Response from AmpereJul 29, 2024
Thank you for giving us a chance to make things right for you, John! Sincerely hoping that our next interaction together will go well from the get-go.
Fernando
I got a Dusk and the product was fine, feels a bit plastic-y, but performs the 'cool' tint-change as expected. Just a couple of months after the short 1-year warranty ends, the glasses just stop turning on for no apparent reason (it was stored in a drawer for a week). After contacting them, support told me they have no repair program at all, and all they could do is give me a discount so I can give them more money again. So... I paid $300 for the privilege of using the tint-change for a year, and I'm now left with a pair of $300 plastic glasses with no tint. Nice 👍 Get yourself fancier $300 sunglasses from a real brand that will last for half a decade or more. Ampere won't be seeing my money again.
Response from AmpereJul 29, 2024
Hi, Fernando. We deeply regret being unable to offer a replacement due to expiration of your product's warranty. Thank you for your feedback, and we apologize if our product did not meet your expectations. As a reminder, we offer all customers a 30-day money back guarantee which allows them to try a product for 30 days and return it for a full refund if they are dissatisfied with it.
Ricky B.
Be prepared takes a while to ship them too you. But company did make it right by giving a discount because of the wait. So far I am enjoying the product I love the simplicity of the interface it's very easy to answer calls just one click, pretty easy to start playing your music too. It's been like a month since I got them easily becoming one of my favorite pair of sunglasses. If they eventually come out with a more slimed down design of the frame I would definitely have to get a second pair. It is a little harder to clean than regular lenses I think it because of static though seems to catch lint from. Micocloth but you get used to it eventually.
Response from AmpereJul 4, 2024
Hi Ricky, sorry to hear about this. Our team has already reached out yesterday to assist. Please check your inbox.
Mark C.
I pre-ordered dusk sport glasses and they changed my PayPal $300.00 over a year and a half ago I contacted them on many times they keep say it's going to be released it was supposed to be last August and still no glasses beware of the scamming company there emailing people to invest don't trust them....
Response from AmpereJun 28, 2024
Hi Mark, our team has already reached out to assist. Thanks for your continued support and patience.
William G.
Honestly shipping was kind of a mess but customer service was amazing and I did end up getting my glasses. I've been wearing them for quite a bit and they seem really good!
Response from AmpereJun 12, 2024
Hi William! Richpanel is the ticketing software we use to aggregate incoming emails from multiple sources and send replies from. We have a small team of customer service reps who help with issues and inquiries, and we don't use Chat GPT. Our team will be reaching out to you via email regarding Order #44445. Looking forward to making things right for you here!
tareq A.
One of the best scammer in the world
Response from AmpereJun 7, 2024
Hi Tareq, we're not scammers. Please respond to the request for information so that our team can assist in resolving your concern. Thank you. UPDATE: This person declined to respond to our request for more information, therefore we are unable to provide any assistance. We can only conclude that this is a fake review. This has been reported to Trustpilot.
James K.
I have waited for around a month to get a pair of sunglasses for €179. I have since emailed the company as of two weeks ago and I am still awaiting a response. They have since stopped responding to complaints from me on their website's chat feature, and they have said that they are awaiting the new arrival of the Dusk Lite glasses, and they had an employee say they would email me within the next week three weeks ago. I looked for any more information on their website, and they said it would be packed and ready within 1-2 days. Again, I have waited one month for the order to have an update. Edit: They have since responded to my email, and upgraded my order as to get the order out faster. I appreciate their efforts into their customers for the amount of employees they have. They did ship the order and it has arrived since.
Response from AmpereMay 28, 2024
Hi James, we apologize for the poor experience that you've experienced. We're reaching out immediately to make things right. Please let us know which email you've used for your open ticket. UPDATE: Order #44260 has already been express shipped and delivered on 6/3/2024. We upgraded your order from Dusk Lite to Dusk at no extra charge.