Danny
Unprofessional, poor customer service, stole our money!
Unfortunately I have now had multiple poor experiences with this company. I have had to give 2 stars rather than 1 because the first product I bought (Dusk glasses) were fairly innovative and still function well (although connection to the app is flaky and every now and again the app just crashes out and has to be deleted and reinstalled, which is frustrating). Later products purchased (particularly at the cheaper end of the spectrum, e.g. a cable set) were poorly built and broke within a month of having it. Most frustratingly, however, is their customer service which is appalling. Having backed a kickstarter campaign (and recognised the risks of doing so), the company have taken the money, continued to sell other products via their website (including launching new products) but completely failed to deliver now for over two years, with very minimal communication other than public responses to comments stating they would provide an update “soon”, a word which is meaningless when it could mean anything up to 9 months. They also ask people to contact them via email for a resolution (e.g. where responses cannot be seen publicly), and then respond to essentially say there is no resolution which matches the original product the money was given for. Very frustrating, very unprofessional, avoid at all costs!