AmpereReviews of ampere.shop

I backed the Dusk Rx glasses and have been waiting a significant amount of time for my order, since July 2023, without receiving the product. After deciding to cancel, I submitted a request for a full refund of $315.25 for Order #38548. Despite automated responses promising replies within 24 hours, my follow-ups have gone completely unanswered for weeks. Very disappointing customer support and lack of communication.

I did get my sunglasses which worked fine, but when I asked where I could buy a new charging cable, I have silence, so now my dusk glasses are useless :(

I ordered the Dusk Rx glasses over two years ago. After endless delays and broken promises on delivery timelines into late 2025, I finally requested a refund. On December 31st, their support team agreed to a full refund. It has now been months, and their "finance team" is perpetually "processing" it. If you look at their communication, it's clear they are just running a script to delay returning customers' money. Do not give this company your money—you will not get the product, and you will have to fight to get your cash back.

I contributed to the kickstarter for Shower Power and was rewarded with a speaker and hydro charger that transformed my shower time. I also got a biodegradable shower pouf that is the best I've ever used. It has since started to degrade so off I went to Ampere to buy a replacement. I figured I would also buy some of their other wares, for an order totalling AU$147. A week passes and there's no shipping notification. I send an email asking what the hold up is, and I get a reply four days later promising a follow-up. Three weeks of no contact later I reach out again, only to be given another promise of a follow-up. 11 days of silence, I reach out again. This time I'm told that two of the items I've ordered are sold out, so they're cancelling the entire order (including the shower poufs) and I should expect a refund in 14 business days. A month later and there's no refund. I'm told there was a technical issue and they couldn't refund my money. They ask for a paypal account. I give them one. 14 days later, no refund. I reach out again. I'm told they're manually processing refunds and that's causing additional wait time. Another follow-up promised. Three weeks later, still nothing. I email them again. They promise that my refund has been escalated and that they will personally keep me updated. That was a week ago and I haven't heard back. Keep in mind that this is for an order placed in OCTOBER. Of 2025. It is now MID MARCH. At this point you can only deduce that they are being this bad on purpose. GIVE ME MY MONEY BACK!

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Company never delivered on product, promise a refund and never provided

This company has failed to deliver in almost every single aspect of its kickstarter programs from what I have seen. I have personally supported the DuskRx and have waited 3-4 years for them to deliver on the product. During that timeframe, we have gotten 7 (1 deleted) total updates to this entire project. Meanwhile, their other company chamelo or somethin,g is rolling out products left and right with "influencers" about how great this product is. DO NOT TRUST this company with your money; they will do nothing but disrespect you, your time, and your trust.

I backed the Kickstarter campaign for Dusk RX in 2023. They not just failed to deliver anything till today but failed to communicate. Year 2025 saw 1x update without concrete information in it. 2024 2x updates. Still they keep telling „soon soon soon“ It is an absolute untrustworthy company. I can only warn everyone to DO NOT BUY anything from Ampere or their Chamelo company. If you ever experience any issue with your product you will be doomed.