AmpereReviews of ampere.shop

Order placed 31/03/2024 for pre-order - £279.00 was paid. 01/05/2024 Backerkit survey sent - $246.00 of addons were added. 16/05/2024 $575.00 (£457.37) charged to my card. Emailed them immediately to refund the excess charge. it is now 27/05/2024 and I have had no response! UPDATE 10/06/2024: Here is my journey with Ampere so far - I came across the website and saw the Dusk RX which caught my attention. These are promoted on the website as "premium Smart Glasses", "prescription ready", "widest tint range ever", "available in prescription", "state of the art lenses" and "Pre-order estimated shipping date: Spring 2024". After considering it for about a month, I decided to bite the bullet and place the order (£279.00 GBP at the time) on 31/03/2024. There were no options for informing you of my prescription for the lenses which was odd, so I contacted customer services and was told that the form was not ready yet but when it is it will be sent out and I can fill in prescription details. After more than 1 month I finally received an email to complete a Backerkit Survey on 01/05/2024, it was at this point I was surprised to find out that all these things that were promoted on the website (prescription ready, widest tint range, state of the art lenses) all turned out to be optional add on extras! Despite my feeling quite misled and disappointed with Ampere I decided to go ahead and add the extras which based on the marketing should have been standard and included. These came up to a further $246.00 USD (on top of the initial £279.00 GBP initially paid). Over 2 weeks later on 16/05/2024 I received an email saying $575.00 USD was successfully charged to my card. I immediately contacted customer services, after 10 days I still had no response from anyone at Ampere and sent a follow up on 27/05/2024. It was only after I had left a review of my experience on TrustPilot was I finally contacted by them on the 28/05/2024. They promptly discovered the issue and tried to rectify it and resolve the situation by refunding the full amount including the cost of the additional extras. It was at this point they mentioned that the glasses would not be ready until fall 2024 - This was the very first I had heard of any delay from the initial Spring 2024 shipping date. The website even now still says Spring 2024 and this after I had already pointed this out to them previously. When the money came into my account the amount incorrectly taken vs the amount returned was £35.40 GBP short which I understand was bank charges but I do feel Ampere should cover to see me made whole. I have paid for sunglasses which were supposed to be shipping in Spring 2024 and now I am told it will be fall 2024 (completely missing the summer when they will actually be of most use). I am keen not to waste anymore of my time on this. I will sit and wait for my glasses to arrive though I am not holding my breath for Fall 2024, I simply hope that they do infact arrive one day. I believe this company is a bit of a mess and are intentionally misleading consumers into purchasing this product. It has misleading promotion on their website and incorrect estimated shipping date (which they are aware of yet fail to update). The customer service is excellent once you have written a negative review on TrustPilot but non existant before this point. UPDATE 23/06/2024: They have taken money from my account again! - 21/06/2024 Email from Ampere saying they have successfully taken the outstanding balance of $575.00 USD from my account! I checked my bank account and could see that £453.29 GBP had been taken again! I immediately contacted customer services on the previous email chain. I am still waiting for a response UPDATE: 24/06/24: No reply from customer services but I received an email this morning saying that my order has been cancelled and £279.00 is being refunded back to my account - Nothing showing in my account yet but also I did not ask to cancel my order.....has it been canceled?...Will I eventually receive my glasses or not? Ampere responded to this review to say the order has been 100% refunded, see below for my full accounting: 31/03/24: Paid £279.00 16/05/24: £457.37 taken from my account 28/05/24: £435.65 refunded to my account 20/06/24: £466.84 taken from my account Currently: I have paid £767.56 Assuming £279.00 is refunded back into my account this leaves me having paid £488.56 and my order has been cancelled and 100% refunded according to Ampere? This is a joke and I will take it legal if the matter is not cleared up to my satisfaction within the next 48 hours.

Their customer support is excellet.

My device was delivered to satisfaction..

I cannot deny that I was Disappointed with the delay of my Dusk sport pre-order, which made me believe I was being scammed. Finally after few mail exchange i got the refund. Ampere have actually proven to be legit and cares about their reputation and customer satisfaction. Thank you

My Ampere Charging case broke into 2 parts after accidental dropping . The team sent me pic on how I can fix it and it worked . The most amazing thing about the whole episode was the quick response time from Ampere support Team

Just Excellent. Glen was awesome!

I had a query regarding some sunglasses (so no order). I was really happy with the speed and honesty of their reply. No corporate spin or nonsense marketing. It was candid, honest, and APPRECIATED. I wish more companies operated like this.

I ordered the ampere glasses (Dusk Lite). The order was quite on time. I used the glasses and noticed, the battery life is quite abnormal. it would hardly stay charge for an hour. i wrote about it to them and they infact sent a replacement. I was quite happy with the support. However, the actual issue of battery still remains. I did not use the glasses for like 45 days coz of travelling. As soon as i came back, i kept the glasses for charging but it wont charge at all. I do not see the charging indicator light also. I would like to mention that glasses did not move from my house. Update:As i mentioned before, they have an excellent support team. They sent me a replacement and it is working fine. Update(Aug-2024). The third replacement lasted couple of months and stopped charging. Paying €199 for a product with such poor reliability is simply not worth it. this seems to be another case of subpar Chinese manufacturing. I cannot recommend these glasses to anyone and would advise others to avoid them.