AmeriGlide Distributing 2019, IncReviews of ameriglide.com

I have a Rave 2 unit. The Sales people were very good. I chose to install the unit myself. Their instructions were general and did not include instructions on how to install the activator for the folding track. The company failed to send the The additional Joint connector for the folding unit and it took two a week to receive it because they sent it to a wrong address. After one month the screw drive on the unit failed (the worm drive split and the sensors would not allow the unit to move up the track. I called Ameriglide who refered me to the Manufacturer who said I needed to talk to Ameriglide. It took 10 days to approve the warranty. the Warranty person for Ameriglide Said I should receive the new drive unit in one week. 2 1/2 weeks later I hade not received the replacement unit. I called the person 4 times in a 7 day period to inquire as to the shipment, leaving messages with the person in charge of warranty and others who indicated they would pass on the information. I received no response from the ameriglide people. I called the manufacturer to see if they had any information on the shipment. They indicated they could only give that information except to Ameriglide. I seems to me that the company needs to develop a better process for taking care of their customers in a timely manner and creating a follow through waterfall flow chart to accomplish it.

We purchased a Bespoke in August 2023 and it was installed in Septemeber 2023. After 2 1/2 weeks, the battery went dead. It is not charging correctly!!! Ameriglide replaced the batteries on October 21, 2023 and again, it worked for about 15 days!! It now has been sitting for 2 months out of the 5 months we have had it. It only worked for about 30 days total out of the 5 months!!! I have been hung up on, no one returned phone calls and the supervisor never called me at my request!!! All I hear is escuses!!! After calling several times after the holidays, which customer service sent and email on Dec. 21 saying it would be after the holidays and I waited!!! Finally, we are told somone would be out on Jan 13th. But, on Jan 12th, the installer called and said we would have to pay $200.00 for the service call!!! I said we would not pay because the chair hasn't worked properly since it was installed. He said he would call Ameriglide to see if they would pay the fee and if there was a problem, he would call back. Well, no one ever called, no one ever showed up!!! We are now contacting an attorney to get our money back!! To sum up: We wasted $4000.00!!!! These chairs are for our elderly and disabled for the most part, and this comapany is taking their money!!! Some one needs to put this company out of business!!!!!!

Does not Install per website. Rep said they do that to get people to call in so they can sell.

Do not buy any products from Ameri glide. They don’t provide any good products service if any thing goes wrong with it. My dad is an amputee and this stir lift has been giving us issues since the day we purchased it. Now we need a key replacement and they told us that they have discontinued the product, why?, their products should be life time due to the disable community. The rudeness behind it was another issue. Now we have to buy a complete new chair that cost $3000 and more depending on what they offer. Every time this is what they tell you

Working with the technician for Atlas platform lifts was professional in all aspects. Eric listened and based on the symptoms I described; he offered proper guidance. Based on his guidance I was able to address the issue by realigning the sensor switches to the sensor plates for the second level of a three-level unit. This makes me a happy customer.

I’m very dissappointed with Ameriglide service. M’y sales personne was Caleb High.He sold me a stairlift and told me the process for the install. Hé told me that the delivery was going to Call me prior to delivery so I can havé the delivery co. Drop of in the garage. No one vallée me and the product boxes were dropped of in front of the house. I had to havé friends help to move into the garage. Caleb did not tell me that the installation was going to be done by a second party company. The second party installation compact is Delstal. The installer is Victor Rhodes. I Called Victor to get an appointment set to havé m’y stairlift installed. After talking to Victor, hé told me his schedule and basically hé told me that hé will get to me when hé can. Hé Said hé will Call me 2 days prior but still the he wasnt the sure because his schedule could change. So now I havé boxes in my garage but no clue when they can really be installed. Ilm not very happy with Ameriglide.

Eric was extremely knowledgeable and helpful in resolving some wiring setup issues and switch adjustments with our AR-130 unit. We are enjoying our elevator. Thank you

Their sales person Ronel Louis stole my wired deposit and took off. Ameriglide did not stand behind it because they claim they never got paid from the thief -Yet they know him and did nothing about it. Ronel Louis do not do business with him- run!