AmeriGas PropaneReviews of amerigas.com

Amerigas installed a propane tank in the mud,, with pieces of broken concrete. The tank eventually fell into the house. We, the homeowners, leveled an area and put a concrete slab down. We called Amerigas to move the tank 6 feet. The serviceman moved the tank on a handruck 6 feet. He was here 5 minutes and said "I wish everything was this easy." Then we received a bill for 297 dollars. It was Amerigas' fault in their tank installation in the first place. I called several times to resolve my complaint and was passed around to overseas "customer service". What horrible customer service. No resolution. Terrible, terrible customer experience.

They won't return our gas purchase after it all leaked out of THEIR FAULTY EQUIPMENT. The repairman said that he would submit the paperwork showing it was faulty and we should receive a refund as it was ALL gone. That was a little over $1,000. I have been fighting with them for almost 3 months now. Been hung up on, lied to...told a supervisor would call me back in 20 minutes. That was weeks ago. Said it would be resolved in 24-48 hours ... NOT. Do not EVER use this company. They were a small town service and did great until they got bought out... now they won't even come to the door. No help. Useless. Customer service = ZERO. Seriously...run away.

Run fast!! They take your money and never show up. Or they take 2 weeks to refill your tank. They are a RIP off. Call the BBB they have so many complaints it's a joke. They should be shut down! I'm still waiting for my refill been out almost 2 weeks. I'm dumping them asap. Run run run

Worst customer service ever. It took over two weeks to get an account set up. It had nothing to do with me, it was all on their end. They blamed an IT problem but I doubt it. I moved into a new house and there is a Amerigas tank on the property from the former owners (still in use and had gas when we bought the house). Not sure why it would take so long to get gas delivered. I was hung up on numerous times, promised a return call several times that never happened. Finally, a little over two weeks from when we started this process a tech came out to inspect the tank which passed. Now I am told we will get a delivery in 5-7 days! WHat the? Another week until I get propane delivered? I have already been given the run around for over two weeks. One would think after all that they may want to get some gas out to a very dissatisfied customer ASAP and not another week from now. That would have made me feel better about them, but it looks like they just don’t care about their customers. Also I complained on another site and someone from Amerigas responded saying they would make it right. Bull! Send me some gas today, that will make it better but not right.

Worst company on planet earth. No close second. I'm done with them now and bought a tank and pay have as much for gas. No other company can match their badness.

Be warned. This company is deceptive. I called the office to report a strong gas odor in the yard and followed the requested prompts for gas leaks, to speak with customer service. She didn’t tell me that when the tank is very low 5/10%, it’s normal to smell the remaining dissipating gas. She didn’t tell me we could check for a leak ourselves. She put in a service call to check for a leak and didn’t tell me that there was a $69.99 charge for service dispatch fee, plus a $116.00 charge to squirt liquid bubbles, you know, like the ones kids play with, around the value to see if a bubble formed. It didn’t. I closed my account and requested that they pick their tank, which I pay annual rent on, and they don’t do an annual routine service check on, and was told I would be charged the magic number of $69.99 for the pick up. Upon checking to see what the propane rate was in my state I discovered I was being charged twice as much. They closed all there local offices, so no more rent overhead or payroll and all calls lead to a phone bank. $$$$$$. I’ve requested arbitration. Check out their terms and conditions page. It says for gas leaks, call them or 911 or get an LP kit to check it yourself. Talk about covering their ass. We’ll see. Went to my local MFA. An actual office with humans and half the price.

Amerigas took over the company I was with for years. Went double on price. Made a delivery I didn't request, because I was changing to a new company. Charged me $3.10 per lb of propane (new company @ $1.85) Told them I didn't want there gas. New company notified them ahead of time. Sorry can't refund returned gas. I have called over and over. The company LIES over and over. Worst company with which I have ever done business. Every person I talk with I tell them not to deal with Amerigas. You would have to be an idiot to use them for gas service.

I wish I can say that I have something new to add to all these reviews but it's just going to be a broken record. We were with this company for one month after which we decided to go with another local company because of the terrible customer service. We requested they remove the tank and never heard back from them. It took them 6 months to finally remove the tank after which we received an invoice for the removal fee which we were never informed of when we first contracted with them. We challenged the fee due to lack of transparency and the fact that it took 6 months to remove it from our property. They responded back saying that they would consider the request to waive the fee. The next thing we know is 2 months later they send us a late fee on top of the original bill. We are contesting this as well. Ditto to what everybody is saying do not use this company.