AmeriGas PropaneReviews of amerigas.com

Worst service, purposely come to your house when your not home and then charge a maintenance fee. Extremely dishonest. DO NOT USE THIS COMPANY.

I would rate zero if possible. WHATEVER YOU DO , FONOOT DO BUSINESS WITH AMERIGAS . They will tell you AMYTHING TO GET YOU OFF THE PHONE AND THEN ORDER THIER AI TO LIE ABOUT YOUR DELIVERY. There ARTIFICIAL INTELLGENCE ANSWERING MACHINE TOLD ME MY PAID FOR ORDER SHOULD BE DELIVERED ON 5 NOV., A FRIDAY. WHEN I CALLED on the 6th AND GOT A HUMAN BEING TO ASK WHERE MY GAS IS , ALREADY PAID FOR IN FULL I WAS TOLD BY THE HUMAN BEING THAT AN EMERGENVY DELIVERY COULD NOT BE MADE TILL MONDAY THE 8." WE'RE SO SORRY WE ARE SHORT HANDED " BLAH BLAH BLAH!! WHAT IS WRONG WITH A MULTI BILLION DOLLAR CORP. THAT THEY CANT RUN THIER BUSINESS PROPERLY TO SERVE THIER CUSTOMERS? PERHAPS THEY COULD CARE LESS THAT PEOPLE NEED THIER PROPANE TO STAY WARM AND HEALTHY IN A HOSPICE SITUATION AS I FIND MYSELF IN??? SO CALLUASS. AND UNCAREING ABOUT ANY EMERGENCY YOU MAY HAVE. JUST DONT CARE. FIND YOURSELF A NICE LOCAL COMPANY BASED IN YOUR RURAL AREA THAT WILL BE ABLE TO SEE TO YOUR NEEDS ABOVE THE COMPANYS . I HAVE DEALT POORLY WITH AMERIGAS FOR SEVERAL YEARS AND SINCE THEY MAKE PRIMARILY IMPOSSIBLE TO LEAVE THIER SERVICE FINACIALLY, outrageous prices to come pick up a tank that has sat in this yard 50+ years, so you can get decent SERVICE from someone else. I REPEAT; SAVE UPURSELF THE HASSEL AND NERVE WRACKING AGGRAVATION OF DEALING WITH AMERIGAS. HORRIBLE HORRIBLE CUSTOMER SERVICE IF ARE A POOR PERSON WHICH I HAPPEN TO BE . LOCAL PROPANE COMPANYS ARE THE BETTER CHOICE IN RURAL AREAS. THEY KNOW AND CARE ABOUT PEOPLE NOT DOLLARS. I AM ADDING TO THIS ON THE MONDAY I WAS SUPOSED TO HAVE EMERGENCY GAS DELIVERED! WRONG❗NO GAS TODAY. ORDERED AND PAID ON THE 209TH OF OCTOBER. WAS TOLD THEVORDER UNDER 5% IN TANKBWHICH AMERIGAS CONDIDERS EMERGENCY, HAD NOT EVEN BEEN SCHEDULED FROM ORDER . MY poor during husband is huddled under an electric blanket in his room .I had to spend 280.00 MORE DOLLARS TO KEEP OUR LIVING ROOM SEMI WARM SO HE COULD GET INTO HIS CHAIR AND BE SOMEWHAT COMFORTABLE. THANKS AMERIGAS ! UOU GOT YPUR PAID IN FULL. YOU COULD CARE LESS IF YOU DELIVER MY PROPANE. PLEASE PLEASE , IF YOU VALUE YOUR HEALRH DONT USE THIS COMPANY! ❗ UPDATE❗ AMERIGAS IS HOLDING 100 GALLONS OF PAID IN FULL.PROPANE JOSTAGE. WILL NOT DELIVER AS " PROMISED" FOR HPINH INTO THE 7thDAY. ORDERED OCT.29, 2021. After numerous phone calls and out and out LIES , a" CUSTOMER SERVIC ADVOCATE"❓" , just told me I should NEVER HAVE BEEN GIVEN A " SCHEDULED DELIVERY TIME"! (his name was BOBBY BY THE WAY). I have had to BUY a 300.00 electric heater to keep my during husband warm which is making my ELECTRIC BILL GO UP AND on a fixed income I can not afford what I've had to purchase . PLEASE❗IF YOU ARE AN AMERIGAS FRUSYRATED CUSTERMOR IN ANY STATE,locate a a PROPANE company nearby that can treat you decently. I am NOW on a waiting list , along with " many other AMERIGAS terminations❗,to have NEW SERVICE from a local business that has served this Area for 58 YEARS and is happy to have my business at a lower cost, fewer FEES and the best part , ON TIME DELIVERY. WHY HAVE I WAITED SO LONG❓. HALLELUJAH! COME SPRING , BETTER SERVICE AND NO HASSELS AND UP FRONT TRUTH. I HAVE HAD ENOUGH. I also took the advice of an online forum and filed a complaint with BBB and the GAS REGULATORY ADMINISTRATION IN THIS STATE.I may even contact a lawyer . Good Luck and CHANGE YOUR PROPANE TO A RELIABLE COMPANY. THE STRESS OF HOSPICE CAREGIVING AND AMERIGAS UNCONCERN IS UNCONSCIONABLE!

Rude field personnel, phone service is a joke. Gas price almost $1higher than another local competitor. Reaching them by phone is aggravating as their phone system hung up on me 4 times. I will never buy from them again.

These you know whats have left my 81 YEAR OLD MOTHER without HEAT! They disconnected it due to a gas leak back in JULY OF 2021 and was told they would return to repair it. Low and behold ALL OF HER RECORDS OF THAT HAVE BEEN DELETED!!!! They do show it was disconnected but don't show a service ticket put in for repairs! I had to hire a third party to repair it and with Temps being in the 40's at night, 6 1/2 MONTHS LATER THEY CANT SEEM TO GET OUT HERE TO RECONNECT IT!!! THIS IS AN EMERGENCY AND GROUNDS FOR A LAW SUIT!!!!! WHAT A CRAPPY COMPANY!!!! THEY HAVE A LOCK ON HER Tank so we can't nor a third party re connect it. So they hold my 81 year old mother on a fixed income hostage!!!!!! This is bull crap and something needs to be done about it!!!!!!

I have canceled service with your company due to unsatisfactory service. And today when the service guy came out to pick up the tank, I was given a receipt for the tank and a charge of $149.99 for pick up charge(of your own equipment and I was not charged a delivery fee when the tank was brought out over 20 years ago thru Kallam Oil/Propane). And then a service dispatch fee of $69.99 just for you to come out. THis is insane and was told to call and complain about this from your service guy. Called and talked with some lady who had trouble speaking english(this is twice that I have had that problem). advised that I was not going to be paying this. and she still stated that the service dispatch fee would have to be paid or will turn me into the credit bureau. Go ahead and will have my attorney give you a call.

Worst experience ever with a service. We were charged $1500 for propane that was never delivered. Trying to get someone on the phone that can actually help is impossible. I had to ask them to change the account multiple times because the previous person never did what they said they did. Then they charged me $175 to check for leaks on the tank that they own and ordered 400 gallons of propane without my permission.

Do not use this company!! We were with AmeriGas formerly Synergy for over 40 years and I have nothing positive to say about this company. We moved from our former home at the beginning of September, prior to that I let AmeriGas know that we needed their propane tank picked up. I was told that we would be charged for tank removal. This is ridiculous given the fact that they never maintained the tank and their prices were higher than all other companies around. However if you rent their tank you have to purchase from them. They profited from us far too much over the years. I was told on 10/1/21 that the tank would be removed in 3-5 business days. Now after 12 days, 43 total days from my original request, the tank is still there. I would hope that in the future AmeriGas would improve their customer service, not price gouge their customers and keep their promises.

I had amerigas for years without problem UNTIL they changed to a centralized, clueless, scheduling service. I terminated my service as it was impossible to get timely service in my rural area. There was extensive miscommunication with difficulty getting timely deliveries. I therefore switched to a new supplier. They billed me $147 for picking up their own tanks. I declined to pay for the pick up since it was their fault that I had to switch companies. Their rep said that I had signed something saying I would pay for pick up of the leased tanks but never was able to give me a copy of that contract. Now they are trying to bill me a $72 late fee. It is ridiculous.