AmeriGas PropaneReviews of amerigas.com

If you want to get billed forever, go with this company. They will bill you way after you cancel. Oh, and you will cancel.

I was charged $5.359 per gal when the average price in Maine is only $3.35 at most. Worst service ever. Check your bills closely.

RATING= WORST COMPANY EVER! Since Amerigas has taken over this company we have had nothing but problems! Always problems with deliveries. The latest problem is a payment made 27 days ago has still not been credited to my account even after 5 phone calls and sending them proof of payment. The last person I spoke to on Dec 27th guaranteed me the payment was being processed and would reflect on my account within 48 hours and that her supervisor would return my call within 24 hours. It is now Jan 2nd and I never received a call from the supervisor and the payment still has not been credited to my account. BUYERS BEWARE!!!

Have been waiting for 6 days in 20-40 degree weather for propane delivery. It’s been put through expedited and then emergency delivery status repeatedly and yet we still don’t have heat or hot water. Don’t use Amerigas.

THIEVES!!! THIEVES THAT DON'T KNOW THEIR BUTTS FROM A WHOLE IN THE GROUND! THEY SHOULD BE PUT OUT OF BUSINESS! I don't write bad reviews generally but I have had so many terrible issues with this company since they bought out Geldbach (which I was happy with). I could go into details but it would take all day to tell you about all of the issues I've had with AmeriGas. I'm writing this review while on the phone with them (43 minutes into my 3rd call today and they are still completely useless, telling me different things than the last 3 calls and that I owe all of this money [the amountand reasons change everytime I talk to someone new]) I eventually told them I wanted to pay the original amount SUPPOSEDLY owed (which has changed during every call). I've ALWAYS paid my bill in full at the time of service. I was just told "We can't take a payment from you for 24 hours. Call back then"...for the same reason that was supposed to be resolved two Mondays ago. So, im washing my hands of them. Please trust me when I say they are ignorant crooks! I don't know how they are still in business.

We have used Amerigas via their local agents for over a decade. We could text the delivery driver and he would show up the same day or the next. In the last few months, they centralized their operation and it takes up to an hour to place a basic order over the phone, then weeks to show up. I have had to chase every order multiple times. I feel terrible for the customer service folk as most of the people I have spoken to struggle with English and we end up at an impasse where they ask me a question but don't understand the answer. When I have tried to complain about late deliveries, failure to deliver etc., the people in the call center have no authority to escalate the issue so, again, we end up at an impasse with nothing being resolved. We are desperately looking for a new supplier as we have 400 animals to keep warm this winter and need to get rid of Amerigas.

I paid $300 fee to expedite my delivery within 24hrs. They showed up 3 days later and still charged me! Called up to dispute and they offered to lower it to $200. Bad business practices. They subbed out the delivery to a 3rd party. The driver was nice the only redeeming quality.

Bad! They bought out my long-time provider and it is a nightmare. They went 18 months without filling my tank and I ran out of propane without warning. I have waited over a week for it to be refilled. When you call customer service, you get a boiler room in India where no one speaks clear English. Refill promises are not kept and only got them to send someone out because I caught a whiff of gas -- which Ii was told is common when a tank goes empty. A guy came out, said he was in a hurry and locked off my tank. Promised a truck would be out to refill the next day. A week later and still no propane -- but I did get a $400 bill for the "technician" to come out and do nothing. He was here for five minutes. The State of Florida should suspend this company's license. They are negligent in their practices and their customer service is non-existent.