AmeriGas PropaneReviews of amerigas.com

We were customers of Amerigas for 17 years. Up until a few years ago, the service was reasonably good - we were on an auto fill program which seemed to work, and had a very helpful driver who provided good service. A few years ago all that changed. We started running out of propane despite being on the auto fill program. The driver told us he was not allowed to deliver without specific instructions from the company, and it became impossible to reach a local person. Two weeks ago our power went out in a snow storm, and our propane powered generator came on. After several days, as the level of propane dropped, we started calling Amerigas to ask for a refill because we were about to run out. We talked to people in all parts of the country (which is what you get when you dial the local number), who were all polite and said they were making a note of what we needed. There was never a response from Amerigas, and they never showed up. We ran out, and since the power was still out, it was cold, dark, and without water. We canceled our contract with them and called a different provider. There's another storm in the forecast for tomorrow, so the new provider may not be able to install their tank when planned, but whatever inconvenience this causes is worth it to get rid of Amerigas. If I could give them a negative 5, I would. Do not use them.

RUN away, I thought this WAS a Great company. but after being with them from 3 years.. they are CRAP!!! FIRST let me tell you why we went to them 3 year ago. the propane company that had the account when we bought this home was refusing to upgrade the tank size to a 500 gal. when they picked up the tank they claimed that there was less gas in tank them actual and so wasn't going to refund the correct amount for unused gas. thank god I took a picture of the gauge before it was picked up. anyways AmeriGas saved us, they had a actual person answering phones off hours. we were able to order and get account setup on a weekend. super smooth for everything. but 2 years ago, we were running though propane faster than normal.. actual went out totally. they discover a pin hole leak on the control value of the hot water tank. we got lock out of propane use. note I have hot water baseboard heat on propane and hot water heater. no propane =no house heat, no hot water - oh and this was the holidays. 2 weeks before Christmas. AMERIGAS charged me for the leak check - $75 dollars, told us its our problem to get fixed. was ripped off by a guy that replace the heater with the wrong kind a gas tank- natural is not LP. AmeriGas put 50% in. without my knowledge that the water heater was wrong. we run out of propane in days. AmeriGas again locked us out. $2000 dollars in propane, labor and appliances, AmeriGas didn't care, charge us again for the leak check and I had no more money. it took another 2 weeks to get back up and running with both heater and water tank. we had no propane for almost a month. DID AMERIGAS CARE --NO, they made money on our bad luck. not even a discount or payment plan. now that brings us to my past two orders. with propane being a fortune. I decided to get the tank full before the full winter prices kill my budget. order 380 gals which was $780, that was to get us to 80% from 40%. AMERIGAS delivery window was a ten days... 20 days later I got my delivery which instead of it taking us to 80% I was at 20% when they came. I called twice and their answer to why it was 12 days past the time frame. "I HAD 40%, I DIDNT NEED IT YET".. I was pissed. Because of covid, MY husband lost his job - single income with 4 people to budget for 6 months. I didn't need propane, I just like spending money on useless items. RIGHT and money just falls from the sky. WHAT gives a company the right to dictate when you get something you have paid for with promised a date. IF THERE WAS C.O.D around maybe but 12 days past. now today again I ordered $800 worth of propane. promise time frame screen shot was 7th to 11th. on the 10th THEY changed it to the 13th. I called and confirmed we were getting a order today, even added gallons to the order which made it now $1000 order. all before 11am. 6pm NO PROPANE, tank is now below 10%.. ESTIMATED 5 days left of propane. WINTER cold front FRIDAY(tomorrow) I can't have my house temp above 60 degree or I WILL BE OUT by the weekend( no service on weekends or after hours). AMERIGAS - no more live person after hours. have a issue after hours - OH WELL. and to top all of this, in trying to find a way to get someone on the phone I got online into my account. they change my estimated % of my tank from 12% to 79% FULL. REALLY no propane and my tank is full. falsified information is what you get with this company. I been nice and understanding but they are messing with the well fair of my family. they going to pay for my doctor bills when we all get sick because there NO HEAT. NO MORE WITH THIS SELFISH, EXPENSIVE COMPANY. remember the customer is 98% right, NO CUSTOMERS=NO MONEY=NO COMPANY. THEY DON'T CARE about AMERICA, THEY ARE CRAP!

If you have any other options for a supplier, use them, as you will not be happy with this one. On a scale of 1 -10 in customer service, Amerigas is a negative 5. They do not deserve to stay in business. I could list many issues with them, but there is not enough space. If you are accustomed to dealing with people who are professional and appreciate your business, then stay away from Amerigas. You will be angry and disappointed.

This company is absolutely the worst. I usually call around to find cheapest option and they never have low prices. One time they quoted lower price but they never delivered. After waiting for two weeks and running out of propane had to call other company for emergency delivery. Do not trust a word they promise.

This company Charges you fees they don’t explain or prepare you for in advance. I reported a gas leak- they charged me $260 to come out and confirm I had a gas leak but would not find where the leak was or repair it. Thank you for charging me for nothing.

After trying to refill our tank in the spring and finding it full, Amerigas cancelled our autofill without notifying us. We never even realized it until January, when the temperature was -15F and suddenly our tank was empty. After multiple phone calls with someone in another country, they agreed to make an emergency delivery. 7 days later we still have no propane. We’re so lucky to have a small wood furnace that heats the kitchen, but our house has been very cold and we have young children. It’s impossible to run more than 2 space heaters without tripping the circuit breakers. I would never recommend this company to anyone.

I will start by saying this will be a little long of a review because it spands over 4 days. I live in New Tazewell, TN. My tank need to be replaced. They said to call when it got below 10 percent so we can get it scheduled to replace it. I checked the tank the day before and it was down to one percent. That morning to replace they called me at 8:00 AM to make sure I was going to be home and the conditions of my yard and drive since it had snowed about 1 inch in the place of the tank and drive way. He was coing from Knoxville, which is an hour to hour half to my house. I then get a call at 10:00 AM from the technician saying that AmeriGas is sending him on an emergency call to Rockwood. Then at 12:00PM I get a text saying my delivery has been canceled. I then call AmeriGas to find out what is going on. I was told that the technician did it "because he could not get in my yard it was to wet". I told the lady, that he never even came to my house. I explained to her that this family has one percent gas and it is 15 degrees outside. She said she would talk to her supervisor and they agreed to put me on the schedule to have some delivered that day. Then we can replace the tank at a later time. She said the supervisor and the delivery tech would be calling. This was about 12:30 Friday 1/7/2022. I called back at 6:30 PM got the complete run around and even hung up on twice. Then was waiting for a customer service for 45 minutes. No one ever called or came to deliver gas. I called again at 8:00 AM Saturday 1/8/2022. Talked to a scheduling lady and was told the same thing someone was coming out there today. Same as before supervisor and tech call. Still 15-20 degrees outside. I went and bought heaters for them to use until this is resolved. Today is 1/11/2022 I still have not heard anything. I did look at the site about my delivery it says EXPIDITE One day - This was Friday. So I called this morning and canceled the delivery and closed my account. I called a different (local) company that said They will be out and do it cause I

If I could, I'd give them negative stars. I love my driver. I can still text him and get either service that day or at least a personal call. However, when I call the local number I get put on forget. I finally hung up after being on hold for over hour and half with never even hearing a live person. The rate per gallon is highway rape. Then they're pretty quick to bill you, but can't seem to be able to credit the right account, even when the number is wrote on check. Registering for online account is frustrating as well. If at possible, AVOID this company!!!!!!!!!