AmeriGas PropaneReviews of amerigas.com

DANGEROUS COMPANY.....called a few months ago twice about a gas leak, it took them a day to respond. Called them again this last week and sent a request on their website for a delivery and they said they would be out last week, nobody showed and I called again 2 days ago, they said they would be out the next day. Fast forward 4 days now and they are a no show. I run a senior dog sanctuary and we are without heat. The call center said now it may or may not be today and it was and hour wait for me to speak to a supervisor. WORST PROPANE SUPPLIER EVER.

I was really hopeful when I begin to do business with AmeriGas. Over the last three years of doing business with them, As long as I notified them when my tank was 50% full, it never mattered to me how long they took. I’m a good customer… My wife and kids love the fireplace :-). We spend about $3500 a year with them. Recently, my wife and I were traveling and my normal routine to check the gas tank was interrupted. When I did check it, I was down to two or 3%. I called AmeriGas for an emergency delivery and they said they would be glad to have someone out there in 48 hours—for a extra fee of $300. Otherwise, they couldn’t promise me when they would be there but anticipated it would be before 10 days. I declined, and got another local company out the very next day (without any gouging charge). I currently have a credit with AmeriGas— because they double billed me the last time they delivered. Because of that, I left the order open. As of today, it’s been 12 days And still no delivery. When I called yesterday not only could they not tell me when they would be out, they told me interacting with a supervisor would take three days. Then, they proceeded to “educate“ me, informing me that it was winter time and there was high demand. Of course, that’s true; however, I think they knew winter time was coming, right? Doesn’t that happen every year? We are at 13 days, for an emergency delivery, and counting. No remorse from customer service and more importantly, no solution. This is not a company that cares at all about serving. They obviously see propane as a commodity and recognize that my house goes cold and dark without it. Whatever their original intention, their current business model reflects their understanding that there are limited propane companies and lots of customers. Hence, those customers are treated as inconvenient and barely necessary. There are better companies out there. In fact, I would say any company out there is better :-).

The worst experience I've had with a company. The previous owner of my home installed an AmeriGas leased underground tank. This was in year 2000 making the tank over 20+ years old. Since it is owned by the service provider, I am under their lease program. Moved into house in 2016 and it's been the worst customer service since. It began with back and forth exchanges asking them why they are filling my tank when it's not low and charging me. Their explanations didn't make sense. After calling them out, I switched from auto-delivery to will-call so I had more control over deliveries and could track their fill amounts and rates. Maybe coincidental, but they promptly came out to put a wireless meter on my tank as if saying "better not use another provider, or else." Not only are their rates routinely ~two dollars more than competitors, but my rates are significantly more when compared to neighbors in my town who use AmeriGas. They've also not made deliveries within their agreed upon windows causing my tank to go empty in freezing weather; it wasn't until I went on social media that they acted on this. They make it impossible without paying excessive amounts of money to move on from them. I was told a couple years ago I could purchase my tank for $716. They lured me in with a temporary low rate. Fast forward to now, they are now saying in order for me to purchase my tank it will be $3522. This screams unethical. Not only do they not work with their customers to achieve a good relationship, but they go out of their way to leverage the cold weather and empty tank to make it impossible for a customer to get a fair rate or even purchase their tank. Also have to note, according to their customer service, they recently went "corporate." Doubt it's coincidental that the price of my tank magically increased nearly $3k. All I'm asking is for AmeriGas to make this right. Either give me a fair price on rates or give me a legitimate, fair price for my tank.

This is without question the absolutely worst company in existence. In fact, the single worst company in the history of mankind. They have never made a delivery within their delivery window. As I write this they are seven days and counting beyond that window. I've called three times for a status. Each time I'm told I will receive a call back with details. Those calls never come, ever. I'm now critically low on LP but that doesn't seem to motivate them much if at all. On top of all that my delivery was prepaid. The reps who answer the phone can't even call those responsible for making deliveries. They have to email them and I'm told that they have no idea if the local "district" acts on the email (in my case requesting an expedited delivery.) It takes a real effort to be so lousy at something but man, being lousy is actually one thing they're good at. In all seriousness, if you have any other options for gas fuel then go that direction. DO NOT USE AMERIGAS.

If I could give them a zero I would. Trying to install new tanks to run a standby generator. Cannot get someone local. (Seattle) Every time I talk to them it is a different story. I had an appointment set up for a technician to inspect where I want to install the tanks. When the technician did not show up I called and they said there was no record of a scheduled appointment. Then I was told they no longer supply the size tanks I wanted. After more than 10 calls I got nowhere with them. I give up. I will go with a local supplier.

Worst propane company ever. Only delivers propane when it’s convenient for them. Either they deliver with still half a tank left and you still have to pay the service fee or you can’t get them to get here and fill up your tank when you’re at 5% and calling every day for a week. Absolute horrible customer service, only tells you what you want to hear they have no idea what they’re doing nor do they care about the customers. We have two children and about to have no heat with temperatures below zero, but do they care at all? No. We’ve been on an expedited delivery request for a week with nothing but lies from the customer service.

I have been an AmeriGas customer for years. They used to have great local customer service but no more! I put a delivery order in on January 15th and their window of delivery was through the 24th. No delivery. I was out of town and when I returned on the 28th I called. My gauge was at 13%. I was told they would expedite and I would get the next day (Saturday). No delivery. I called on Monday, was told that it should have been delivered but they had no way to tell why it wasn’t. Expedited delivery again for Tuesday. No delivery. I called a total of 8 times and no one could tell me anything! In addition, they do not send follow up emails or put any notes on your account so you have confirmation that they are even acknowledging your problem. Finally, got a representative this afternoon who told me it was on the schedule for tomorrow (Wednesday). I am so frustrated. It’s freezing weather, we’re down to 10% and I haven’t turned the furnace on in three days. We are already researching other options…

I wish I was able to separate with this company. They have the absolute worst customer service of literally any company I have ever dealt with. Well almost, ticketmaster is worse. I called them eleven days ago on January 20th to inform them that we needed a delivery of propane. I explained that when they called a few weeks prior to confirm our delivery our gauge was reading 90% and then we ran out of gas and come to find out the one-two year old gauge that they recently installed is BROKEN. NOW WE HAVE NO GAS! They indicated it would be 7-10 days. I called on the 28th to check on the delivery and I could not understand the customer service agent; I asked that if she was on a headset to please remove it so I could understand her. She did, but the connection was not much better, but I did hear her say that they would deliver on January 30th. I was so frustrated I hung up and thought no way will they deliver on a Sunday. I called on January 31st in the afternoon to check on the delivery after looking on my account on line and seeing a "pending" status. I surprisingly got a person pretty quickly only to be told that I was not "authorized" to make any requests on this account since I am not an authorized designation on the account. This is propane for goodness sake and we have not been able to use our stove nor our fireplace for 11 days. I have never forgotten the New Years Eve we spent with no propane and no fireplace and a house full of people because they did not show up! So many stories!