AmeriGas PropaneReviews of amerigas.com

Not if I can remember all there daily lies .... I ordered LP on 12/27/22 at the recommended 35% level....called the next day recording said to expect delivery on 1/3/23...so far so good....But never got delivery...so I called was told that I would receive on the 4th....didn't happen....called on the 5th because tanks ran out completely early that morning...was told that they would create a expedited ticket so I would get in 24 hours....what a joke!! I called on the 6th empty promises again even though they delivered to my neighbor that day..Once again a day without gas...On Saturday the 7th I called again was promised delivery before noon another empty promise.....it seems to be what they are best at...anyway didn't get gas on Saturday after 2 calls....low and behold Monday the 9th comes around guess what? no gas still I called the automatic gas update it says Delivery scheduled for today the 9th.....wanting to speak to a customer representative to confirm they said delivery scheduled for the 10th...not sure how they can treat customers this way..but apparently they loose no sleep over there ability to fulfill there promises

My 90 year old mom who has been a loyal customer for over 40 years has been without gas for 4 days and counting. We have called multiple times and assured of a delivery “tomorrow”. Horrible customer service. Corporate has no regard for their customers. She is on automatic delivery by the way, but her tanks ran dry. Really no excuse is worthy at this point.

I have a $4000 pre-buy with Amerigas. Gas is supposed to be delivered automatically. My entire house tank ran out of gas 10 days ago. I have called at least 20 times and tried every number imaginable and every time I get the Philippines call center. It’s impossible to get anything local. I have cancer and I am not well in a cold house. I have been told over and over again that I have been put on an emergency list to get gas but none shows up. I am stuck here in a remote area and only have that company to choose from as far as gas companies are concerned. If you use propane and you have the option to avoid Amerigas, I would highly recommend that .

The worst company to deal with. I paid my gas delivery on December 20th $500 and today is Jan 6th and i still dont have my delivery. Called many times, they say my tank has 38% and i have only 12%. Yesterday i called again and after 30 mins waiting they said my delivery was going to be done today. Today i receive a txt saying the driver could not find my house so they did not do my delivery. I just called and they said my tank is showing 58%. How the hell it went from 38% to 58% overnight without a delivery? They said also the delivery will be in 24-48 hours... They are just unbelievable Terrible in costumer service and they dont care about us. If i run out of this this weekend i will sue than. Amerigas Corporate should make changes and make costumer happy..

We use the propane only for our gas fireplace, not heating the house. So I called to get our tank filled and because it is empty, we have to pay $140 to detect any leaks, which makes sense but still pricy and we have to pay $200-300 because its considered an "emergency" due to its empty. This is after I paid the rental fee for the year. I'm going to call them back and have them pick up the tank and I'll go with someone else. The automated phone system is the pits. I miss the days when you can talk to someone who speaks your language.

I purchased my house in October 2022 and moved in early November. I contacted AmeriGas and set up metered service beginning October 17. I received a bill in December showing a meter reading on December 19. I was billed for 193 gallons for six weeks service! That seems impossible to me. The house is a small two bedroom, 1200 square-foot property. I called and explained the situation and got no help at all. I asked to be transferred to someone who could help me and was transferred to a man who explained to me that the meter was previously read in January 2022. That means I was billed for a full year! I explained that I had only lived in the house six weeks and was not responsible for the previous owners propane usage. he said he was going to refer this to their resolution team and get back to me the following week. I did not receive a return call, so I called back. I got the same woman who spent an inordinate amount of time, just reading my bill back to me and could not help me. She finally came back online and let me know that they were sending someone out to my house to meet with me and look at the meter. I didn’t see how that could help as the meter had already been read, but said OK. So I waited on the designated day, at the designated time, and then, for the entire rest of the day, and big surprise, no one came out. I really don’t know what to do. I am hoping that this months meter reading will indicate the vast difference in usage from my last meter reading. If I even get a meter reading. I just don’t know how to resolve this! I want to pay my bill, I just don’t want to pay the previous owners year long bill!

I alerted AmeriGas something was chewing on the top of their tank they sent out a technician did nothing then sent me a bill for $100 yeah I’m done I called about the bill they wouldn’t budge

This is by far the worst experience I've ever had with any company.. I own the home My son and his wife, who have a 3year old and a 1year old live in. I have Amerigas tanks. So we ordered propane together on 11/30/22..they had 30% in their tanks. Amerigas delivered that order to the wrong address on 12/14/22..when I called about it they claimed we were lying🤦‍♀️. My son says come and look then..so they escalated that call and were told we had to wait 3 days for a call back, but gave them a "false" promise to deliver ASAP.. 3 days tops..They Never came. Called back on 12/20/22 I stated they were now on 0% and using a kerosene heater and electric heaters and temperatures are in the single didgets. The pipes are going to freeze. Where's the propane? Amerigas says oh we don't have any record for a delivery! 🤦‍♀ ..She finds notice of the last call for credit but no new delivery.. My son says well can we set one up holy cow! 🤷‍♀️ There's a blizzard coming and single didget temps.. Ok so delivery set for the time frame..🤦‍♀️ 12/25/22-1/2/23..great..so on 12/22/23-12/24/23 the blizzard knocked the power out and their pipes froze forcing them to vacate their home for Christmas! 🥺.. Temp warmed up after Christmas and the pipes unfroze, one broke 😞, its now 1/2/23..final day🤷‍♀️ still no delivery😡.. Back to kerosene and electric heaters. He will be on the phone in the morning.😡 I'm noting here that kerosene fumes for that long a period isn't good to breathe in for the babies.. So they have to keep a window open.. Everyone in the house is sick now. This company is as heartless as they come!